Fraud Operations

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team...

Day to day activities:- Monitor and triage high-volume, real-time fraud alerts.- Execute timely and accurate risk mitigation processes to prevent losses.- Manage sensitive, high-risk fraud cases, including account suspensions, with strict confidentiality.- Ensure meticulous documentation of all operational activities in the ticketing system.- Manage workload...

Job DescriptionHandle fraud/quality cases report in day to day basisHandle driver suspension based on request from internal team related but not limited to ATO cases, high profile fraud/quality related cases, etcDevelop rule logic based on data and field findings to improve fraud/quality detectionAnalyze high severity cases related but not limited to...

Department OperationsLevelExperienced (Individual Contributor)LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

Job DescriptionIdentify new, emerging fraud and abuse trends/patterns through data analysis and metrics tracking to mitigate risksCollaborate with internal stakeholders (Risk, Data Science, Engineering, Product Management, Operations, and others) to ensure proper enforcement of fraud prevention rules and detection strategiesAssess, define, and optimize...

About The RoleThe Cards Fraud Analyst is responsible for protecting StraitsX and its clients from card-related fraud through proactive monitoring, in-depth investigations, and continuous optimization of fraud rules and processes. This role requires analytical thinking, strong attention to detail, and the ability to balance fraud prevention with a seamless...

Ensure that standard policy, compliance, workflows and procedures are in place to support the operation 2. Managing operational project improvement projects to increase company competitive advantage 3. Identify existing and improvement opportunities with providing problem identificationIn charge for reported fraud indication cases and do the investigation 5....

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. On one side we're working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side...

Review, improve, and document operational processes through updated SOPs.Maintain accurate and organized data administration within the department.Coordinate with cross-functional teams to ensure smooth task execution.Manage and respond to service requests or incidents from internal channels.Monitor system operations, identify anomalies, and escalate issues...

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team...