System Operations Staff

6 days ago

Jakarta, Jakarta, Indonesia FIFGROUP Full time
  • Review, improve, and document operational processes through updated SOPs.
  • Maintain accurate and organized data administration within the department.
  • Coordinate with cross-functional teams to ensure smooth task execution.
  • Manage and respond to service requests or incidents from internal channels.
  • Monitor system operations, identify anomalies, and escalate issues as needed. Support the creation of service catalogs, SLAs, and knowledge bases.
  • Conduct analysis on recurring incidents and propose preventive actions. Collaborate with Monitoring and Product Teams for issue resolution.
  • Contribute to fraud detection by analyzing transactions and customer patterns. Participate in incident postmortem and fraud review sessions.
  • Support KYC validation, compliance reviews, and partner performance checks.
  • Provide and validate data requests while ensuring data governance compliance.
  • Assist in system integration with partners, including testing and deployment.
  • Support automation initiatives to streamline manual operational processes.

  • Prepare regular reports on incidents, services, data, and system performance

  • Minimum Qualifications: Bachelor's degree in any field (preferably Management or Informatics).

  • Proficient in Windows/Linux OS and Microsoft Office tools. Familiar with SQL, database tools (e.g., DBeaver, BigQuery), and API clients (e.g., Postman).
  • Basic experience with Java IDEs, monitoring tools, and BI tools (e.g., Power BI). Understanding of cloud environments, CI/CD, and system architecture.
  • Knowledge of IT Service Management, ITIL, ISO 27001/27701, and data privacy regulations.
  • Strong data analysis, pattern recognition, and administrative skills. Good communication and business process understanding.
  • Basic programming and algorithm knowledge

FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.

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