Fraud Operations

18 hours ago

Jakarta, Jakarta, Indonesia PT Sinar Jernih Suksesindo Full time

Day to day activities:

- Monitor and triage high-volume, real-time fraud alerts.

- Execute timely and accurate risk mitigation processes to prevent losses.

- Manage sensitive, high-risk fraud cases, including account suspensions, with strict confidentiality.

- Ensure meticulous documentation of all operational activities in the ticketing system.

- Manage workload to meet SLAs, prioritizing speed and accuracy.

- Conduct basic data analysis to identify abuse patterns and transaction anomalies.

- Strictly adhere to all compliance, data privacy, and internal control policies.

Qualifications:

- Experience: Preferably minimum 1 years experience in high-volume operations, data processing, or back-office support, preferably in a FinTech, Risk, or Trust & Safety environment. Fresh graduates are also encouraged to apply

- Education: Minimum of Diploma (D3) degree is required; all majors are acceptable (GPA min 2.75)

- Technical Skills: Proven proficiency in advanced spreadsheet software (e.g., Google Sheets, Excel VLOOKUP, Pivot Tables) and ability to quickly master new ticketing/workflow management systems (e.g., Salesforce, Dynamic365, or proprietary tools).

- Soft Skills: High attention to detail and demonstrated commitment to procedural compliance (SOP Discipline).

- Competencies: Strong work ethic, reliability, and capability to maintain focus during repetitive tasks (Monotonous Resilience).

- Risk Acumen: Basic understanding of operational fraud schemes (e.g., account takeover, payment fraud) and the importance of risk mitigation actions.

- monitoring and triaging high-volume, real-time fraud alerts, executing risk mitigation actions in accordance with strict SOPs, and handling sensitive fraud cases with a strong focus on accuracy, speed, and compliance.English proficiency: Minimum able to speak basic English, however, a strong capacity for written communication in English is a mandatory requirement.

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