Senior Card Fraud Analyst

4 days ago

Jakarta, Jakarta, Indonesia StraitsX Full time

About The Role
The Cards Fraud Analyst is responsible for protecting StraitsX and its clients from card-related fraud through proactive monitoring, in-depth investigations, and continuous optimization of fraud rules and processes. This role requires analytical thinking, strong attention to detail, and the ability to balance fraud prevention with a seamless customer experience.

Working closely with the Fraud, Dispute Operations, Compliance, Product, and Engineering teams, this position plays a key role in maintaining operational excellence and minimizing losses caused by unauthorized or high-risk card transactions.

What Will You Do

  • Monitor real-time and post-transaction fraud alerts to detect suspicious card activity.
  • Investigate potential card fraud cases, including unauthorized usage and counterfeit transactions.
  • Conduct data-driven analyses of fraud trends, emerging threats, and rule performance.
  • Recommend and implement improvements to card fraud detection rules, thresholds, and monitoring logic.
  • Collaborate with internal stakeholders (Fraud, Dispute Operations, Product, Engineering, Compliance) to optimize fraud prevention processes.
  • Support dispute and chargeback management for card-related fraud cases.
  • Prepare periodic fraud performance reports, including alert volumes, false-positive rates, and key metrics.
  • Participate in testing and validating fraud tools and system enhancements.

What We Are Looking For

  • At least 3 year of experience in fintech, payments, or fraud operations, preferably in card fraud management.
  • Knowledge of 3D Secure, AVS, CVV, tokenization, and other card security protocols.
  • Experience with SQL, data visualization tools (e.g., Metabase), or Python for fraud analytics is a plus.
  • Strong attention to detail and an investigative mindset.
  • Effective communication and collaboration skills across cross-functional teams.
  • Ability to work under pressure and respond quickly to emerging fraud threats.

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