Front Office Manager

15 hours ago

Denpasar, Indonesia impi Management Full time

We are seeking a proactive and dedicated Front Office Manager to be assign at **Amnaya Resort Kuta**. As the Front Office Manager, you will play a pivotal role in overseeing the day-to-day operations of the Front Desk, ensuring seamless guest experiences, managing complaints effectively, and upholding our commitment to service excellence.

**Key Responsibilities**:

- Lead and supervise the Front Office team to ensure smooth operations and exceptional guest service.
- Manage guest check-ins/check-outs, reservations, and inquiries promptly and efficiently.
- Handle guest complaints with tact and empathy, ensuring swift resolution to maintain guest satisfaction.
- Train, mentor, and motivate staff to maintain high service standards and professionalism.
- Collaborate with other departments to ensure a coordinated and superior guest experience.
- Monitor and manage room inventory, rates, and occupancy levels.

**Requirements**:

- Proven experience in a supervisory role/up level within a hotel Front Office environment for at least 8 years.
- Strong leadership skills with the ability to motivate and guide a team.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software and reservation systems.
- Commitment to delivering exceptional guest service and resolving issues effectively.
- Bachelor's degree in Hospitality Management or related field preferred.

**Education**:

- S1 (preferred)

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