Operation Admin Executive

2 days ago

Denpasar, Indonesia PT. Biro Perjalanan Wisata IS Indonesia (ICS Travel Group) Full time

We are looking for you

ICS Indonesia is currently seeking experienced multi-skilled specialists to join our rapidly growing and expanding company.

Operation Admin Executive
- Correspondence with local partner and local supplier
- Brief the assigned guide and driver before the tour started especially for VIP and VVIP client
- Handle operation hotline and courtesy call
- Preparation of confirmed services of each file from inbound team
- Provide and update any change service of client in-house
- Record, confirm and prepare service of booked optional tours
- Collect and record returned questionnaire of clients
- Update and finalize actual service and costing of each file to accounting
- Book or reconfirm to supplier / vendor of required service of each file
- Prepare and collect filled questionnaire by clients from guide and update it on system
- Receive guide report on actual cost of operation and report it to accounting
- To prepare, provide and reconfirm specific services required
- To record, confirm and prepare service of booked optional tours
- To ensure dateline of enter cost process fulfilled by controlling guide and vendor claim timely submitted to Operation
- To send pick up time notice to clients
- Other specific assigned task by immediate superior or Manager
- Minimum Diploma, Bachelor’s Degree in Tourism/Hospitality
- Domicile and ready to be placed in Bali
- Fluent in English is a must, verbal and writing
- 1 year experience in tourism or hospitality industry, operation and accounting
- Able to read and understand technical forms and financial reports
- Ability to work independently and as part of a team
- Proven track record in problem solving
- Maintain and build good working relationships
- Self-motivated and able to work under pressure
- Good organizational skills
- Computer literate - Microsoft Office
- Meet deadlines, ensure quick turnaround & data processing

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