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Customer Relationship Management

2 weeks ago

Jakarta, Indonesia BIOTA Smart Home Full time

BIOTA Smart Home is spearheading the future of living with our revolutionary smart home solutions. We leverage advanced technology to transform conventional homes into intelligent environments tailored for safety, convenience, and efficiency. Our product line not only enhances the lifestyle of our customers but also supports a sustainable living ethos.

**Position Overview**

**Key Responsibilities**
- Manage day-to-day CRM operations, including data maintenance, customer interactions, and reporting.
- Utilize CRM software to analyze customer data, understand trends, and identify opportunities for upselling and cross-selling.
- Develop and implement strategies to improve customer retention and satisfaction levels.
- Collaborate with sales and marketing teams to design and execute customer engagement initiatives.
- Conduct customer feedback surveys and analyze data to improve service offerings.
- Train and support staff in the effective use of the CRM system and related processes.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- 2+ years of experience in CRM or customer service roles.
- Proficient in CRM software tools; experience with Salesforce is a plus.
- Strong analytical skills with the ability to interpret data and provide actionable insights.
- Excellent communication and interpersonal skills, with a focus on building relationships.
- Detail-oriented with strong organizational abilities.
- A proactive attitude and a desire to work in a fast-paced environment.

**Why Join BIOTA?**

At BIOTA Smart Home, you'll join a team that values creativity, teamwork, and innovation. This is your opportunity to make a meaningful impact in the smart home industry while enhancing the customer experience. We offer a dynamic work environment with opportunities for personal and professional growth.