Customer Relationship Manager

7 days ago

Jakarta, Jakarta, Indonesia PT Apex Nusantara Indo Full time $45,000 - $75,000 per year


Requirements;

  • Bachelors degree in Business Administration, Finance, or a related field.
  • Proven experience (typically 5+ years) in order management, billing, or customer service, ideally within the Agriculture Industry.
  • Strong organizational skills and attention to detail in managing order and billing accuracy.
  • Proficiency in ERP systems and order/billing software.
  • Effective communication skills for interacting with customers and cross-functional teams.
  • Problem-solving abilities to quickly address and resolve order or billing discrepancies.
  • Sales, Marketing, Supply Chain, Demand Planning, Finance
  • Build and maintain strong relationships with key clients to enhance satisfaction and loyalty.
  • Serve as the primary contact for addressing customer inquiries, complaints, and feedback.
  • Conduct regular meetings or touchpoints to ensure alignment with client needs and expectations.
  • Design, implement, and manage rebate schemes in collaboration with sales and finance teams.
  • Ensure accurate calculation, processing, and tracking of rebates in line with agreements.
  • Monitor the performance and effectiveness of rebate programs, suggesting improvements as needed.
  • Coordinate with internal teams (sales, marketing, finance, and operations) to align customer and rebate strategies.
  • Communicate customer feedback and rebate-related insights to relevant stakeholders.
  • Prepare and present reports on customer engagement, rebate performance, and financial outcomes.
  • Ensure all rebate programs comply with company policies and regulatory requirements.
  • Maintain accurate records of rebate agreements and transactions.
  • Streamline rebate processes to improve efficiency and minimize errors.
  • Identify opportunities to enhance customer experience through value-added rebate offerings.
  • Answering customer queries and dealing with complaints.
  • Implementing strategies to test the various forms of marketing developed by your team.
  • Liaising with other departments to create a CRM strategy that works across the board.
  • Accounts Receivable Management
  • Regular follow up for collections.
  • Any other responsibilities assigned by the respective manager

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