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Sales Strategist and Customer Satisfaction

2 weeks ago

Denpasar, Indonesia PlacidWay Full time

Are you passionate about sales and delivering exceptional customer experiences? We are looking for a **dynamic and results-driven Sales Strategist and Customer Satisfaction**representative to join our growing medical tourism marketplace. This role is all about building relationships, driving sales, and ensuring every patient receives outstanding care from start to finish.

**Key Responsibilities**:

- **Sales-Driven Outbound Calls**: Proactively engage potential and existing customers through persuasive outbound calls to generate leads, close sales, and maximize revenue.
- **Client Relationship Building**: Cultivate strong, lasting relationships with customers by providing personalized service and exceeding expectations to drive repeat business and referrals.
- **End-to-End Case Management**: Manage the entire patient journey—from initial inquiry to post-treatment follow-up—ensuring a seamless and satisfying experience.
- **Sales Pipeline Management**: Actively track and manage leads through the sales funnel, turning inquiries into conversions and consistently meeting or exceeding sales targets.
- **Revenue Growth**: Consistently hit and surpass individual and team sales goals, directly contributing to the company’s expansion and success.
- **Customer Feedback and Referrals**: Encourage and secure positive customer reviews and referrals to grow our client base and enhance our market reputation.
- **Expert Product Knowledge**: Master our service offerings to confidently explain treatment options, pricing, and travel details, aligning solutions with customer needs.
- **Market Awareness**: Stay updated on industry trends, competitors, and market changes to identify new sales opportunities and stay ahead of the competition.
- **CRM Management**: Accurately log customer interactions, sales activities, and progress in our CRM system to support a streamlined sales process.

**Required Skills and Qualifications**:

- **Proven Sales Expertise**: Demonstrated success in exceeding sales targets and driving revenue growth.
- **Customer-Centric Mindset**: Dedicated to delivering top-tier customer service and creating positive, memorable experiences.
- **Excellent Communication Skills**: Clear, persuasive, and confident verbal and written communication abilities.
- **Goal-Oriented**: Highly motivated to achieve and surpass sales goals with a proactive and solution-driven approach.
- **Adaptability**: Comfortable managing various customer scenarios and adapting sales strategies to meet diverse client needs.
- **Integrity and Professionalism**: Uphold the highest ethical standards in all interactions with clients and healthcare providers.
- **Organizational Skills**: Strong multitasking abilities with exceptional organizational and time-management skills.
- **Tech Proficiency**: Confident using CRM tools and sales platforms to manage leads and streamline communication.
- **Team Player with Drive**: Positive attitude, strong work ethic, and a passion for teamwork and collaboration.

**What we offer**:

- Progressive salary increases based on performance.
- Access to paid time off (PTO) for a healthy work-life balance.
- Quarterly commission program with a 6% uncapped ceiling, recognizing your effort and dedication.
- Additional perks, including integration events and bonuses for exceptional performance.
- Professional growth opportunities in the rapidly evolving technology industry, within one of the leading companies in medical tourism.

**Why Join Us?**
- **Impactful Work**: Play a vital role in connecting patients with life-changing healthcare solutions.
- **Growth Opportunities**: Unlock your potential with performance-based incentives and career advancement.
- **Dynamic Environment**: Thrive in a fast-paced, energetic, and supportive team atmosphere.

**Language**:

- English (required)