Customer Experience

1 week ago

Denpasar, Bali, Indonesia Farmacare Full time

Responsibilities

  • Build and maintain strong relationships with Farmacare customers and potential customers
  • Respond promptly to inquiries and complaints from customers
  • Assist users in resolving issues, both technical and non-technical
  • Provide education through training sessions or tutorials to customers
  • Identify and analyze the needs of customers
  • Identify opportunities for product improvement and development
  • Ensure customer satisfaction, maintain and enhance customer loyalty

Qualifications

  • 1-3 years of experience in customer support, customer experience, customer success, or customer service
  • Excellent verbal and written communication skills
  • Strong research, analytical, and problem-solving skills
  • Highly empathetic and customer-oriented
  • Proficient with technology (ticketing systems, CRM, Omnichannel, Google Workspace)
  • Ability to work independently and as part of a team
  • A continuous learner with a passion for new knowledge
  • Experience in the pharmaceutical industry or B2B startups is preferred
  • Creative content skills such as creating product education materials, tutorials, social media posts, or help center articles are a big plus

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