Coordinator - Sport Center

1 week ago

Jakarta, Indonesia Summarecon Full time

**Requirements**:

- Bachelor’s degree in Sports Management, Hospitality Management, or related field.
- Minimum 1 years of experience in sport center, fitness club, or recreation management.
- Strong leadership, communication, and customer service skills.
- Passion for sports, fitness, and promoting healthy lifestyles.
- Willing to work in shifts, weekends, and public holidays
- Positive attitude and strong work ethic.
- Proficiency in Microsoft Office (Microsoft Word, Excel, and PowerPoint).
- Good English communication skills.
- Placement at Summarecon Mall Bekasi.
**- Coordinate day-to-day operations of the sport center including gym, courts, and related areas
- Supervise and support sport center staff, ensuring all are performing according to SOP
- Monitor facility cleanliness, readiness, and equipment condition
- Assist in scheduling and organizing classes, events, and sport programs
- Handle customer requests and complaints, providing effective and timely solutions
- Support Sport Center Manager in achieving operational and service excellence
- Coordinate with vendors and instructors for classes, maintenance, and activities
- Conduct regular inspections and follow up on safety and maintenance needs
- Prepare simple reports on attendance, usage, and issues in the facility

**Daily Operations Supervision**
- Oversee the daily operations of the sport center including gym, courts, locker rooms, and related facilities.
- Ensure all areas are clean, safe, and functioning properly according to company standards.

**Staff Coordination**
- Supervise and support sport center staff (receptionists, instructors, attendants, etc.).
- Create and monitor staff schedules and ensure sufficient manpower during operational hours.

**Customer Service & Complaint Handling**
- Respond promptly to member inquiries and complaints.
- Provide professional and courteous service to enhance customer satisfaction.

**Facility & Equipment Monitoring**
- Conduct routine inspections of facilities and equipment.
- Coordinate maintenance requests and ensure prompt follow-up of repairs.

**Program & Event Support**
- Assist in organizing and promoting Sport Center programs, classes, and sport events.
- Ensure smooth coordination with instructors, trainers, and third-party vendors.

**Safety & Cleanliness Compliance**
- Ensure all health and safety procedures are followed by staff and members.
- Monitor the implementation of hygiene standards across the sport center.

**Vendor & Third-Party Liaison**
- Coordinate with external parties for services like equipment maintenance, class instructors, and supplies.

**Reporting & Administration**
- Prepare regular reports regarding facility usage, issues, customer feedback, and staff performance.
- Maintain records of equipment inventory, maintenance schedules, and other operational documents.

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