Customer Service Online

3 days ago

Yogyakarta, Yogyakarta, Indonesia DM GROUP Full time 5,000,000 - 10,000,000 per year

Job description

  1. Melayani customer melalui chat online (WhatsApp, marketplace, media sosial) dengan respon cepat, ramah, dan profesional

  2. Memberikan informasi produk seperti spesifikasi, harga, promo, dan ketersediaan barang.

  3. Membantu proses pemesanan, mulai dari input order, pengecekan stok, hingga konfirmasi pembayaran.

  4. Follow up customer yang belum melakukan transaksi atau membutuhkan bantuan lebih lanjut.

  5. Menangani komplain secara sopan dan mencari solusi terbaik sesuai SOP perusahaan.

  6. Melakukan koordinasi dengan tim gudang, operasional, dan pengiriman terkait order customer.

7 Mencatat dan mengupdate data pelanggan serta histori percakapan di sistem.

  1. Membuat laporan harian mengenai chat masuk, penjualan, dan kendala pelanggan.

  2. Menjaga rating toko online/marketplace dengan memberikan pelayanan optimal.

  3. Memahami katalog produk agar dapat memberikan rekomendasi yang tepat kepada pelanggan.

Kualifikasi

Pendidikan minimal D3/S1 semua jurusan

Memiliki pengalaman sebagai Customer Service Online minimal 1 tahun

Familiar dengan sosial media dan marketplace

Customer centric & target oriented

Bersedia shifting dan berdomisili di Yogyakarta

Job Type: Full-time

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