Customer Service Social Media

6 days ago

Yogyakarta, Yogyakarta, Indonesia PT Indotel Maju Bersama Full time 3,000 - 6,000 per year
  1. Respond to customer questions via live chat and social media.
  2. Provide accurate information about the company's products, services, and policies.
  3. Handle customer complaints quickly and professionally.
  4. Ensure customer issues are resolved.
  5. Document customer interactions in the system.
  6. Collaborate with internal teams to solve customer problems.
  7. Give suggestions and feedback to improve customer service.

Requirements :

  1. Gender : Female

  2. Bachelor degree min D3/S1 from any major

  3. Have an experience as a Customer Service agent (specialized in Social Media)

  4. Proven experience in managing and engaging with an online community.

  5. Strong analytical ability and proven problem-solving skills to handle complex social media inquiries.

  6. Social Media Acumen: Excellent understanding of current social media trends and user behavior.

  7. Strong analytical skills with excellent written and verbal communication skills in

English are required for this position

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