Social Media Customer Care

2 days ago

Yogyakarta, Yogyakarta, Indonesia PT Sinar Jernih Suksesindo Full time

The Core Objectives:

- Develop and operate social media organizations end to end, including policy, processes (including tools and relevant technologies) to deliver and ensure driver experience as agreed

- Monitor and analyze driver complaints, sentiment, and trending issues on social platforms.

- Monitor the problems that drivers report on Facebook channels, and promptly respond to comments or inquiries with explanations and solutions.

- Oversee the sentiment on Facebook channels and ensure that all member Facebook groups adhere to Facebook group rules.

- Collaboration with stakeholders to report and resolve any problem which happened on social media.

Essential Experience / Criteria:

- Minimum 1 year experience in a customer care, preferably in a social media-based environment

- Bachelor's degree in any field

- Strong understanding of social media platforms and best practices.

- Ability to perform basic data analysis (e.g., spreadsheet formulas, pivot tables, filtering, charting)

- Ability to create and maintain good relationships with all types of social media customers

- Excellent communication skills with the ability to distill complex issues and detailed analysis into simple, structured frameworks with concrete action plans.

- Ability to deal with uncertainty and fast-changing social media worlds.

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