Customer Success Manager

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

Are you passionate about building strong customer relationships and driving value through proactive engagement?

Do you thrive in a fast-paced environment, ensuring customers achieve their goals and maximize their investment?

Are you ready to be the trusted advisor who guides customers through software licensing and optimization?

At SoftwareOne, you'll join a global, diverse team of professionals dedicated to delivering exceptional customer experiences. We empower our teams to innovate, collaborate, and continuously develop their skills through world-class learning and development programs.

As a Customer Success Manager, you will play a key role in strengthening customer relationships and ensuring the successful adoption of SoftwareOne's services and solutions. You'll act as a trusted advisor to our clients, helping them maximize value, drive usage, and identify opportunities for growth and optimization.

• Serve as the main contact for assigned customers, ensuring seamless onboarding and adoption.
• Build and maintain strong relationships with key stakeholders, aligning solutions to business goals.
• Monitor customer health metrics and proactively address risks to retention or satisfaction.
• Drive customer engagement through regular check-ins, business reviews, and strategic planning.
• Collaborate with internal teams to resolve customer issues and advocate for customer needs.
• Manage software licensing agreements, renewals, and compliance for customers.
• Provide guidance on licensing models, product use rights, and optimization strategies.
• Ensure accurate and timely processing of licensing transactions and documentation.
• Stay current with licensing policies, product changes, and industry best practices.
• Support sales and procurement teams with licensing-related insights and recommendations.

• Experience in customer success, account management, or software licensing roles (no specific years required).
• Strong communication and interpersonal skills to conduct onboarding sessions and regular business reviews with customer stakeholders.
• Effective customer relationship management skills to drive engagement and deliver workshops.
• Ability to align with sales and solution sales teams on upcoming up- or cross-selling opportunities.
• Analytical and problem-solving mindset, with attention to detail.
• A passion for customer success and the ability to consult and advise customers on best practices for using SoftwareOne and/or partner solutions to meet their business needs.
• Fluent business English; additional languages are a plus.
• Commitment to inclusive, collaborative teamwork and continuous learning.

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at    

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.