Customer Success Manager

Partipost
is Southeast Asia's fastest-growing influencer marketing platform, empowering brands to scale campaigns through real creators and real engagement. We've worked with leading names across FMCG, tech, finance, and lifestyle and run over 10,000 influencer marketing campaigns across 8 markets.

As an
Customer Success Manager
, you will be both a campaign driver and a trusted advisor to our clients. Beyond ensuring smooth campaign delivery, you will act as a consultant and thinking partner, helping clients achieve measurable business outcomes, uncover growth opportunities, and build long-term partnerships. This role blends campaign and project management excellence with client success, revenue growth, and retention, making you a key player in driving value for both our clients and the company.

Key Responsibilities
:

Client Partnership & Consulting

• Serve as the primary point of contact for our key clients, building strong and trusted relationships through daily touchpoints, weekly reviews, and quarterly strategic planning (if applicable)
• Act as a consultant and thinking partner, and not just an order-taker. Help them identify the right marketing KPIs, uncover growth opportunities, and propose influencer campaign strategies for maximum impact
• For retainer and long-term clients, conduct quarterly business reviews (MBRs or QBRs) to present performance insights, market trends, and recommendations for future campaigns

Revenue Growth & Retention

• Maintain accurate client records, proactively tracking renewals, upsells, and cross-sell opportunities
• Deeply understand our products and services to propose tailored solutions that align with client goals and drive incremental revenue

Campaign Fulfilment & Delivery

• Translate client objectives into clear campaign briefs with agreed deliverables and timelines
• Oversee campaign execution, monitor KPIs in real time, and ensure campaigns are delivered on time, on scope, and with excellence
• Prepare post-campaign reports, lead debrief sessions with clients, and translate learnings into actionable next steps

Insight & Market Intelligence

• Monitor market and competitor trends, translating insights into actionable strategies for clients
• Collaborate closely with Sales and Marketing teams to align campaigns with broader business objectives
• Contribute ideas for continuous process and operations improvement to elevate client satisfaction and efficiency

Problem Solving & Escalation

• Anticipate client challenges, resolve issues proactively, and escalate problems when necessary
• Act as a trusted advisor who not only solves problems but also recommends long-term strategies to prevent recurrence

Requirements
:

Experience & Background

• 3–5 years of experience in account management, customer success, or client-facing roles (preferably in influencer marketing agencies)
• Proven ability to manage multiple accounts simultaneously and strong track record of consistently delivering results

Skills & Capabilities

• Strong consultative and problem-solving skills, able to accurately translate client briefs and challenges into actionable plans and solutions
• Excellent communication and presentation skills, with the ability to influence stakeholders and build trust
• Data-driven mindset: comfortable with campaign performance analysis, deriving insights, and turning them into recommendations
• Strong project management skills with attention to detail and ability to meet deadlines
• Adaptable and proactive, with the ability to anticipate client needs before they become issues

Mindset & Attributes

• Obsessed in helping the clients succeed and passionate about delivering value and building long-term partnerships.
• Commercially minded: recognizes upsell/cross-sell opportunities and understands the link between client success and revenue growth.
• Collaborative: works seamlessly with sales, marketing, and operations teams.
• Growth-oriented: always looking for ways to improve processes, relationships, and campaign outcomes.