Customer Success Manager

3 days ago

Jakarta, Jakarta, Indonesia HRWORK Full time 10,000,000 - 20,000,000 per year

Key Responsibilities:
Own the end-to-end customer lifecycle for strategic accounts, ensuring successful value realization and achieving high renewal rates across SEA.

Develop and execute comprehensive account management and value adoption strategies to ensure clients achieve their business objectives.

Monitor and report on customer health metrics, proactively identify at-risk clients, and develop/implement actionable solutions by mobilizing internal resources.

Act as a trusted advisor to uncover deeper client needs, manage feedback loops, and identify upsell/cross-sell opportunities to drive new revenue growth.

Serve as the primary point of contact for key stakeholders, facilitating strategic business reviews and ensuring a high level of customer satisfaction.

Qualifications & Requirements:
Bachelor's degree or higher, with a minimum of 3 years of Customer SucceKey Responsibilities:

Own the end-to-end customer lifecycle for strategic accounts, ensuring successful value realization and achieving high renewal rates across SEA.

Develop and execute comprehensive account management and value adoption strategies to ensure clients achieve their business objectives.

Monitor and report on customer health metrics, proactively identify at-risk clients, and develop/implement actionable solutions by mobilizing internal resources.

Act as a trusted advisor to uncover deeper client needs, manage feedback loops, and identify upsell/cross-sell opportunities to drive new revenue growth.

Serve as the primary point of contact for key stakeholders, facilitating strategic business reviews and ensuring a high level of customer satisfaction.

Qualifications & Requirements:

Bachelor's degree or higher, with a minimum of 5 years of Customer Success Manager (CSM) experience, specifically within the automotive or financial services sectors.

Trilingual proficiency in Mandarin, English, and Indonesian is mandatory. We highly welcome applications from Chinese nationals based in Indonesia or Indonesian returnees with educational background in China.

Proven ability to engage in executive-level conversations, translate technical features into tangible business value, and expertly prepare and deliver business review presentations.

Strong interpersonal, communication, and problem-solving skills, with the ability to work independently and build strong client rapport.

A deeply ingrained customer-centric mindset, passionate about helping clients succeed and achieve their goals.

Resilience under pressure and willingness to undertake short-term business trips or temporary on-site assignments as Manager (CSM) experience, specifically within the automotive or financial services sectors.

Trilingual proficiency in Mandarin, English, and Indonesian is mandatory. We highly welcome applications from Chinese nationals based in Indonesia or Indonesian returnees with educational background in China.

Proven ability to engage in executive-level conversations, translate technical features into tangible business value, and expertly prepare and deliver business review presentations.

Strong interpersonal, communication, and problem-solving skills, with the ability to work independently and build strong client rapport.

A deeply ingrained customer-centric mindset, passionate about helping clients succeed and achieve their goals.

Resilience under pressure and willingness to undertake short-term business trips or temporary on-site assignments as needed.

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