Call Center

2 weeks ago

Tangerang, Banten, Indonesia ASIA PULP AND PAPER Full time 42,000,000 - 70,000,000 per year
  • Handle inbound customer calls and queries in a professional and courteous manner
  • Provide accurate information and effective resolutions to customer issues
  • Document customer interactions and maintain detailed records
  • Escalate complex or unresolved issues to the appropriate team members
  • Contribute to process improvements and identify opportunities to enhance the customer experience
  • Adhere to all company policies, procedures and service level agreements

What we're looking for

  • Bachelor Degree from any major
  • Previous experience in a customer service or call center role
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Excellent problem-solving and conflict resolution skills
  • Proficiency in the local language and a good command of English
  • High level of resilience and the ability to work efficiently under pressure
  • Strong attention to detail and data entry skills
  • A genuine passion for delivering exceptional customer service
  • Willing to work shifts
  • Willing to work in Serpong Area

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