Phone Verification Agent

1 week ago


Tangerang, Banten, Indonesia PT Intrias Mandiri Sejati Full time

Job Description:

  1. Conduct customer data verification through phone calls (name, address, ID number, purpose of service, etc.).

  2. Confirm the authenticity of documents submitted by customers.

  3. Ensure that customers understand the terms and conditions of the service.

  4. Ask security questions to confirm customer identity.

  5. Accurately record verification results in the system.

  6. Report any suspicious or potentially fraudulent activity.

  7. Coordinate with the KYC, fraud, or customer service teams when issues arise.

Qualifications:

  1. Minimum high school graduate (Diploma/Bachelor's degree preferred).

  2. Excellent communication and clear speaking skills.

  3. Professional, polite, and confident voice.

  4. Ability to follow verification scripts and procedures.

  5. Detail-oriented and accurate.

  6. Able to operate computers and basic CRM/data-entry tools.

  7. Experience in call centers or customer service is a plus.


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