Customer Services

2 weeks ago

Semarang, Central Java, Indonesia PT Oriental Logistics Indonesia Full time

Job Descriptions :

  • Request rates from carriers, co-loaders, agents, and quote transport services to clients according to their inquiries and needs
  • Communicate with all external and internal partners, as well as customers, to ensure smooth transport arrangements
  • Build good relationships and communication with customers and all employees
  • Manage shipping documents and ensure compliance with international regulations
  • Track shipments and provide updates to customers and stakeholders
  • Improve shipping processes for better efficiency and customer satisfaction
  • Communicate effectively with customers, suppliers, and internal teams

Requirements :

  • Bachelor's Degree in any major related to the field
  • Minimum of 3 years of experience as Customer Service / Pricing in a freight forwarding company
  • Familiar with export/import processes, domestic logistics, and freight forwarding is advantageous
  • Fluent in English, both spoken and written and Mandarin is a plus
  • Able to learn quickly, with good communication and negotiation skills
  • Nice personality, full of initiative, and good appearance
  • Able to work with a team
  • Willing to join ASAP

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