Customer Service

15 hours ago

Semarang, Central Java, Indonesia PT Finfleet Teknologi Indonesia Full time

Customer Service – Mandarin Speaker

Company: Food Trading

Placement: Semarang

Job Description:

  • Handle customer inquiries, requests, and complaints via phone, email, chat, or other communication channels using Mandarin and Indonesian.
  • Provide accurate information regarding products and services in a professional manner.
  • Maintain good relationships with customers to ensure customer satisfaction and loyalty.
  • Handle invoicing and pre-order operations needs.
  • Coordinate with internal teams (sales, operations, or other departments) to resolve customer issues.
  • Handle customer complaints efficiently, politely, and with a solution-oriented approach.
  • Assist with administrative tasks related to customer service when needed.

Qualifications:

  • Minimum education High School / Vocational School; Diploma or Bachelor's degree is preferred.
  • Fluent in Mandarin (both spoken and reading); Hokkien is a plus.
  • Good command of Indonesian; English proficiency is an advantage.
  • Minimum 1 year of experience as a Customer Service (fresh graduates are welcome to apply).
  • Excellent communication skills, friendly, patient, and customer-oriented.
  • Computer literate and familiar with Microsoft Office applications.
  • Detail-oriented, responsible, and able to work independently as well as in a team.
  • Willing to work in shifts if required.

  • Customer Service Supervisor

    1 week ago

    Semarang, Central Java, Indonesia KLA TEKNOLOGI INDONESIA Full time

    Keuntungan· Lingkungan kerja yang nyaman· Jenjang karier· Tunjangan karyawanDeskripsi Pekerjaan :Apakah Anda memiliki kemampuan leadership yang kuat dan passion besar dalam meningkatkan kualitas pelayanan pelanggan?KLA Computer, bagian dari Infokom Group—master dealer laptop terbesar di Jawa Tengah dan DIY—membuka kesempatan bagi kandidat berprestasi...

  • Customer Service Manager

    4 days ago

    Semarang, Central Java, Indonesia PT Brothersindo Saudara Sejati Full time

    Customer Service Manager - Mandarin SpeakerPenempatan : SemarangDeskripsi PekerjaanKami mencari seorang Customer Service Manager yang berorientasi pada pelanggan, memiliki kemampuan kepemimpinan yang kuat, serta mampu merancang dan menjalankan strategi layanan pelanggan yang unggul. Posisi ini bertanggung jawab dalam memastikan seluruh proses layanan...

  • Customer Service

    2 weeks ago

    Semarang, Central Java, Indonesia PitPet Full time

    Deskripsi PerusahaanPitpet adalah penyedia layanan perawatan hewan peliharaan yang berbasis di Jakarta, Indonesia. Kami bertujuan untuk mempromosikan perawatan hewan peliharaan yang penuh kasih dan holistik dengan menyediakan layanan yang transparan dan dapat dipercaya dalam satu atap. Kami berkembang pesat ke kota-kota di Indonesia melalui Layanan Klinik...

  • customer service exim

    1 week ago

    Semarang, Central Java, Indonesia PT. TIGA BINTANG JAYA Full time

    Gambaran Umum PekerjaanPT. TIGA BINTANG JAYA', sebuah perusahaan yang bergerak di bidang freight forwarding saat ini membuka kesempatan untuk posisi CUSTOMER SERVICE EXIM di kantor pusat kami di Semarang, Jawa Tengah. Dalam peran ini, Anda akan menjadi bagian penting dari tim kami yang mengelola interaksi pelanggan dan mendukung operasi ekspor-impor...

  • Customer Service Team Leader

    2 days ago

    Semarang, Central Java, Indonesia PT Internet Mulia Untuk Negeri (NEXA) Full time

    Job Desc :Memantau dan mengawasi kinerja harian tim Customer Service.Melakukan coaching, mentoring, dan training rutin untuk meningkatkan kemampuan tim.Menangani eskalasi keluhan pelanggan yang kompleks dan memberikan solusi efektif.Berkoordinasi dengan divisi lain (Sales, IT, Operations, dsb.) untuk memastikan penyelesaian masalah pelanggan secara...

  • Customer Service EXIM

    4 days ago

    Semarang, Central Java, Indonesia PT Cahaya Pundimas Indonusa Full time

    Qualifications:Candidate must process minimum Diploma (D3) or Bachelor Degree, preferably in Export Import, Logistics or other related fieldsMinimum 2 years of experience in Freight ForwardingFluent in English (spoken & written) and Chinese language (preferred)Having experience in handling export import documents & permitsGood communication skills, well...

  • Service Advisor

    1 week ago

    Semarang, Central Java, Indonesia PT Adi Sarana Armada (Assa Rent) Full time

    Job Descriptions:Manage / monitor the activities associated with maintenance, repair and vehicle documents in order to maintain the reliability of the unit and provide services according to SLA (Service Level Agreement) that has been agreed uponJob QualificationsMinimal Diploma degree from Automotive EngineeringHave 1 Year experience as Service AdvisorFresh...

  • Sea Logistics Customer Care Specialist

    2 days ago

    Semarang, Central Java, Indonesia Kuehne + Nagel (ID) Full time

    About the roleAs a Sea Logistics Customer Care Specialist at Kuehne + Nagel (ID), you will play a crucial role in providing exceptional customer service and support to our clients within the freight/cargo forwarding industry. This full-time position is based in Semarang, Central Java, ID and will involve working closely with our customers to ensure their sea...

  • leader customer care

    2 days ago

    Semarang, Central Java, Indonesia Rumah Sakit Columbia Asia Full time

    Kualifikasi:Pendidikan minimal D3/S1.Memiliki pengalaman bekerja sebagai kepala bagian front office (customer service/ customer care) di rumah sakit atau perhotelan minimal 2 tahun.Mampu berbahasa inggris baik lisan maupun tulisan.Memiliki kemampuan komunikasi, leadership, dan organisasi yang baik.Berorientasi pada pelayanan yang efektif dan efisien...

  • Customer Support Consultant

    1 week ago

    Semarang, Central Java, Indonesia SupportYourApp Full time

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...