Sr. Training Executive

4 days ago

Jakarta, Jakarta, Indonesia PT Laneige Indonesia Pacific Full time $360,000 - $720,000 per year
About the Role

We are looking for a passionate and experienced Senior Training Executive to elevate the skills and performance of our Beauty Advisors and Counter/Boutique Managers across multiple brands. This role combines training expertise, public speaking, and customer engagement to ensure exceptional service standards and sales growth.

Key Responsibilities

A. Coaching & Development

  • Organize, deliver, and facilitate training programs on skincare product knowledge, makeup techniques, customer service, and sales strategies to enhance team performance
  • Develop and implement innovative training techniques for maximum impact.
  • Conduct onboarding and refresher training for new hires.
  • Monitor performance progress and provide follow-up coaching.

B. Public Events

  • Act as a public speaker for consumer workshops and media events.
  • Present brand and product knowledge during promotional activities and new product launches.

C. Customer Relations

  • Handle customer inquiries and escalated cases professionally.
  • Manage overall CRM programs to strengthen customer loyalty.

D. Training Management

  • Plan and implement annual training programs for Beauty Advisors, including product training and development courses.
  • Analyze and evaluate training effectiveness; update materials regularly.
  • Design and develop training programs based on brand and individual needs.
  • Provide timely reports and insights on training trends and performance.

E. Customer Management

  • Address customer inquiries and complaints when necessary.
  • Maintain accurate records of customer feedback and complaints.
  • Conduct regular customer surveys and feedback analysis to improve service standards.
Requirements
  • Bachelor's Degree in Marketing, Business, or related field.
  • Minimum 3–5 years of experience in training, preferably in beauty or retail industry.
  • Strong presentation and public speaking skills.
  • Excellent communication and interpersonal abilities.
  • Ability to design engaging training programs and evaluate effectiveness.
  • Customer-focused mindset with problem-solving skills.
  • Proficient in MS Office; knowledge of CRM systems is a plus.

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