Customer Service English

2 days ago


Jakarta, Jakarta, Indonesia Radikari Full time

Requirement :

- Minimum Formal Education Level: D3/S1 from any discipline.

- Hospitality Vocational School graduates are welcome to apply

- Preferably has experience in Hospitality Industry

- Preferably have active English skills (speaking / writing)

- Maximum Age 30

- Familiar With Travel agency

- Familiar with Salesforce

- Have good logical analysis and critical thinking skills

- Empathy and good communication.

- Process-oriented

- Ready for working under pressure.

- Ready for working Shift.

- Good writing and speaking skills.

Job Description :

- Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)

- Provide the appropriate solutions for Customers' cases related to Request & Complain for Accomodation products within the agreed SLA

- Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)

- Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders

- Always comply with the latest SOP, Working Instructions, Company guidelines

- Actively involve in team's activity based on availability

Job Type: Full-time

Education:

  • D1-D4 (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Language:

  • English (Required)


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