English Customer Service Jakarta

2 weeks ago

Jakarta, Jakarta, Indonesia Teleperformance Full time 10,000,000 - 20,000,000 per year


Overview

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.


Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.



Responsibilities

Communicate with customers, email, live chat and call (inbound/outbound).

Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs. Data entry in various platforms collaborate on projects to improve support tools and processes.



Qualifications

Basic Requirements

  • Bachelor's degree or equivalent diploma
  • Fresh graduate are welcome
  • Excellent written and verbal communication skills in English
  • Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity.
  • Flexible for shifting schedule and changes along with it.
  • Ability to handle high volumes during promotions and peak seasons.
  • English capabilities minimum C1 English First

Preferred Requirements

  • Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
  • Compliance perations experience is preferred.
  • Strong analytical and research skills
  • Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
  • Experience in E-Commerce buyer/seller/creator services.
  • Experience in Microsoft Office Suite is preferred.
  • Preferably to have a typing speed of at least 40 words per minute.

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