Team Leader English Customer Service

7 days ago

Jakarta, Jakarta, Indonesia Teleperformance Full time 40,000,000 - 80,000,000 per year


Overview

As a team leader, your main task will be leading a team of customer service agents for an international project, handling customer issues and inquiries from multi-LOB such as e-mails, chats, and also calls. Your goal is to support and guide your team in delivering exceptional customer service experience and maintain the customer satisfaction index high. you will also collaborate with other departments such as TQA, RTFM, and WFM to indentify and improve overall service proccesses.



Responsibilities

  • Manage a team of customer service representatives, ensuring that they adhere to company policies and procedures.

  • Handle escalated customer complaints and work to resolve them quickly and effectively.

  • Monitor team performance metrics, such as call quality, customer satisfaction, and average handle time.

  • Identify areas for improvement and implement strategies to enhance team performance and customer satisfaction.

  • Coach and train team members to improve their skills and knowledge.

  • Conduct regular performance evaluations and provide feedback to team members.

  • Collaborate with cross-functional teams to develop and implement customer service initiatives.

  • Prepare and present regular reports on team performance to the management team



Qualifications

    • Minimum Associate's degree of any major

    • Fluent in English both written and verbal (is a MUST)

    • Willing to work in shifting schedule including night shift/weekend/ public holiday

    • Has experience in same role at BPO Industry

    • Excellent communication and interpersonal skills

    • Ability to handle difficult and escalated customer situations

    • Strong problem-solving and decision-making abilities

    • Ability to work in a fast-paced and dynamic environment.

    • Placement in Jakarta, RDTX Square


  • English Team Leader

    7 days ago

    Jakarta, Jakarta, Indonesia TP Full time 10,000,000 - 20,000,000 per year

    QualificationGraduate in any major with minimum diploma, with minimum GPA 2.75.English skills is a must ( minimum C1 )Willing to work in shifting schedule , has experience in same position minimum 6 monthsCooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.Highly sensitive...

  • Customer Support Team Leader

    7 days ago

    Jakarta, Jakarta, Indonesia Indodana Full time 10,000,000 - 20,000,000 per year

    Job DescriptionAble to work with the team, motivate and help develop team membersDirectly responsible for customer support staff developmentEnsure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer...

  • Team Leader

    5 days ago

    Jakarta, Jakarta, Indonesia KKV INTERNATIONAL INDONESIA Full time 120,000,000 - 240,000,000 per year

    Team Leader - Around Indonesia (Funifun - Claw Machine)Requirements:Have experience in Arcade/Playground/Game Center.Minimum of one year of experience managing a team of 5–8 people.Willing to be assigned outside the home domicile.Able to communicate in basic English.Basic computer operation skills required.Has the ability to provide training and coaching...

  • Sales Team Leader

    7 days ago

    Jakarta, Jakarta, Indonesia majoo Indonesia Full time 1,200,000 - 3,600,000 per year

    Role Description:This is a full-time on-site role for a Sales Team Leader at majoo Indonesia in Jakarta. The Sales Team Leader will be responsible for overseeing the sales team achievement and daily activity, managing customer relationships, analyzing sales data, and providing excellent customer service. They will work to drive sales growth and achieve...

  • Sales Team Leader

    5 days ago

    Jakarta, Jakarta, Indonesia Cartrack Technologies Indonesia Full time 10,000,000 - 20,000,000 per year

    Cartrack, a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries. We are looking for Sales Team Leader to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • Sales Team Leader

    5 days ago

    Jakarta, Jakarta, Indonesia Cartrack Indonesia Full time $60,000 - $80,000 per year

    Cartrack, a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries. We are looking for Sales Team Leader to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • telemarketing team leader

    7 days ago

    Jakarta, Jakarta, Indonesia PT Elevatione Kosmetik Dan Aksesori Full time 50,000,000 - 100,000,000 per year

    Melange Korea, a skincare retail company, is looking for a Telemarketing Team Leader to lead and motivate the telemarketing team in achieving sales targets. Responsibilities:Work and lead a team of telemarketingDo on the spot verification of booking some telemarketerCold calling and making multiple calls to potential customerMeeting all in daily dialled...

  • Sales Team Leader

    7 days ago

    Jakarta, Jakarta, Indonesia PT Khan Yoga Fit Full time 900,000 - 1,200,000 per year

    Key Responsibilities:Lead and supervise a small group of sales team members.Communicate and coordinate effectively in English, both verbally and in writing.Monitor and control team performance to ensure productivity and target achievement.Focus on increasing sales of new memberships and ensuring high conversion rates.Provide motivation, guidance, and regular...

  • Customer Success Team Leader

    7 days ago

    Jakarta, Jakarta, Indonesia PERSOL APAC Full time 4,000,000 - 12,000,000 per year

    PERSOL APAC Indonesia is supporting a client in thepetrochemical sectorseeking aCustomer Success Team Lead. This position plays a key role in enhancing customer satisfaction, retention, and business growth by leading a high-performing team while remaining actively involved in daily operations. The role blends leadership and hands-on execution, ensuring...

  • B2B Sales Team Leader

    7 days ago

    Jakarta, Jakarta, Indonesia Cartrack Technologies Indonesia Full time 1,200,000 - 3,600,000 per year

    Cartrack, a world-leading smart mobility SaaS company with over 2,100,000 subscribers across 23 countries. We are looking for Sales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...