Customer Service

5 days ago

Jakarta, Jakarta, Indonesia Amar Bank Full time
Responsibilities:
  • Monitor and ensure all Customer Service & Complaint Management activities run efficiently and in compliance with SOPs.
  • Deliver excellent service to customers and handle their requests effectively.
  • Conduct regular sampling checks on the team's completed tasks to ensure accuracy and quality.
  • Manage and oversee day-to-day operations within the Customer Service & Complaint Management unit.
  • Develop and implement service and complaint management plans.
  • Follow up, monitor, and resolve customer complaints according to established SOPs.
  • Provide product knowledge training to team members.
  • Coach and mentor Customer Service Representatives (CSRs) to improve their performance.
  • Supervise and evaluate the overall performance of the Customer Service & Complaint Management team.
Requirements:
  • Bachelor's degree (S1) in any related field.
  • Minimum 3 years of experience as a Team Leader/Supervisor in Customer Service, Contact Center, or Complaint Management.
  • Proven ability to manage and monitor team performance effectively.
  • Excellent communication, analytical, and problem-solving skills.
  • Detail-oriented, target-driven, and able to work both independently and collaboratively.
  • Background in banking or financial institutions is preferred.
  • Proficient in Microsoft Office and English.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Customer Service

    1 week ago

    Jakarta, Jakarta, Indonesia byOrange Full time

    Position: Customer Service – Automotive Showroom (MOI, Kelapa Gading)What You'll Do:Be the first point of contact, greeting customers with a warm smile and professional serviceShare key information about our showroom, vehicle models, and after-sales servicesConnect customers with our Sales team for in-depth consultations, pricing, and promotionsAssist...

  • Customer Services

    2 weeks ago

    Jakarta, Jakarta, Indonesia Ajaib Full time

    As a Customer Services at Ajaib, you will play a crucial role in ensuring the highest level of customer satisfaction. You will be responsible for handling customer inquiries, resolving issues, and providing excellent service to our users. Join us in shaping the future of financial technology as we make stock trading accessible to millennialsLife at AjaibAt...

  • Customer Service

    7 days ago

    Jakarta, Jakarta, Indonesia PT PERMATA INDO SEJAHTERA Full time

    Job briefWe are currently hiring for the position of Customer Service Agent L1 (English & Mandarin Speaker) for urgent needs (ASAP).ResponsibilitiesRespond to customer inquiries via live chat quickly and accuratelyHandle and resolve customer complaints professionally and empatheticallyProvide accurate information about products, services, and company...

  • Customer Service

    2 weeks ago

    Jakarta, Jakarta, Indonesia Porter Full time

    If you're a patient and caring person who wants to help our customers get the most out of Porter's services, then this position is perfect for you. Porter is seeking a highly motivated individual who has experience in customer service. The Customer Service position plays a critical role in ensuring customers' happiness and satisfaction. To thrive in this...

  • Customer Service

    5 days ago

    Jakarta, Jakarta, Indonesia PT Mastro Luxe Indonesia Full time

    About the role As a Customer Service representative at PT Mastro Luxe Indonesia, you will be the first point of contact for our valued customers, providing excellent support and service. Working in a dynamic, fast-paced environment, you will play a crucial role in ensuring customer satisfaction and building long-lasting relationships. This full-time role is...

  • Customer Service

    2 weeks ago

    Jakarta, Jakarta, Indonesia PT Xanhsm Green And Smart Mobility Indonesia Full time

    Manage and respond to information and inquiries from various communication channels in a timely and professional manner.Support and assist customers and drivers by identifying issues and providing effective solutions throughout the service process.Offer clear consultation and guidance related to GreenSM's products, services, and programs.Conduct surveys to...

  • Customer Service

    4 days ago

    Jakarta, Jakarta, Indonesia CV Jago Kasih Solusi Full time

    We are looking for a Customer Service & Sales Support team member to handle customer inquiries via chat, recommend products, assist with sales, and maintain good relationships with existing customers.Key Responsibilities:Respond to customer messages through WhatsApp / Live Chat / DM promptly and professionally.Provide clear and accurate product...

  • Customer Service

    2 weeks ago

    Jakarta, Jakarta, Indonesia PT Sehati Bangunan Abadi Full time

    KualifikasiPendidikan terakhir minimal SMA / SMK SederajatBerpengalaman sebagai Customer Service mimimal 1 tahunBertanggung jawabn, jujur, teliti & dapat berkomunikasi dengan baikMampu mengoperasikan Microsoft OfficeBersedia bekerja dengan jadwal shift timeMampu bekerja sendiri & team dengan baikTerbiasa melayani & menangani keluhan CustomerJobdescMenangani...

  • Customer Service

    1 week ago

    Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Permata Indonesia Full time

    Job brief We are currently hiring for the position of Customer Service Agent L1 (English & Mandarin Speaker) for urgent needs (ASAP). ResponsibilitiesRespond to customer inquiries via live chat quickly and accurately Handle and resolve customer complaints professionally and empatheticallyProvide accurate information about products, services, and company...

  • Customer Service

    1 week ago

    Jakarta, Jakarta, Indonesia PT Info Mikro Distribusi | CPUCOM Full time

    WE'RE URGENTLY HIRINGCUSTOMER SERVICE – AUTHORIZED SERVICE CENTER LENOVO (IMD)Deskripsi Pekerjaan:• Melayani customer yang datang maupun melalui telepon (inbound & outbound) dengan sopan dan profesional• Mencatat dan memproses laporan service pelanggan dengan rapi dan akurat• Berkoordinasi dengan teknisi dan tim internal terkait status perbaikan...