English Customer Service Team Leader

OverviewAs a team leader, your main task will be leading a team of customer service agents for an international project, handling customer issues and inquiries from multi-LOB such as e-mails, chats, and also calls. Your goal is to support and guide your team in delivering exceptional customer service experience and maintain the customer satisfaction index...

QualificationGraduate in any major with minimum diploma, with minimum GPA 2.75.English skills is a must ( minimum C1 )Willing to work in shifting schedule , has experience in same position minimum 6 monthsCooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.Highly sensitive...

Job Descriptions :Monitoring daily task team Agent Customer ServiceManaging staff performance, including conducting perfomance evaluations and providing feedback and coachingMonitoring daily customer service activity and identify opportunities for improvement and resolve problems in customer serviceProvide reporting and analytical information (especially...

Key Responsibilities:Lead and supervise a small group of sales team members.Communicate and coordinate effectively in English, both verbally and in writing.Monitor and control team performance to ensure productivity and target achievement.Focus on increasing sales of new memberships and ensuring high conversion rates.Provide motivation, guidance, and regular...

Are you passionate about delivering exceptional customer experience? Do you thrive in leading high-performing teams and driving continuous improvement? This is your chance to join a global industry leader and shape the future of customer service in the apparel and footwear manufacturing ecosystem.Key Responsibilities:Build, lead, and inspire a world-class...

Teleperformance Thailand is seeking enthusiasticIndonesian-speaking professionalsto join our dynamic Customer Service team What You'll Do• Deliver world-class customer support• Manage inquiries with professionalism• Ensure smooth and positive service experiencesWorking Hours: 8:00 AM – 5:00 PM (Monday–Saturday, 5-day rotation)Salary: Up to ...

Company DescriptionVPlus Education, a digital platform associated with PT. Victory International, is located in Mega Kuningan, South Jakarta. The organization operates in the services and finance sector, striving to introduce its business to a wider audience. VPlus Education encourages individuals to step out of their comfort zones to pursue growth and...

OverviewThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.ResponsibilitiesCommunicate with customers, email, live...

OverviewThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.ResponsibilitiesCommunicate with customers via...

Engio is a leading specialist engineering and technical recruitment agency in Indonesia. We connect top engineering professionals with the best job opportunities nationwide.About Our Client:Our client is a company that specializes in providing innovative formwork and scaffolding systems, solutions, and services in all areas of construction.Position...