Customer Service Leader
1 week ago
Job Descriptions :
- Monitoring daily task team Agent Customer Service
- Managing staff performance, including conducting perfomance evaluations and providing feedback and coaching
- Monitoring daily customer service activity and identify opportunities for improvement and resolve problems in customer service
- Provide reporting and analytical information (especially case) to Manager
Requirements :
- Minimum Bachelor Degree (S1) from any major
- Familiar with Customer Service KPI
- Excellent communication skills in both written and spoken
- Familiar with call center software and analytics tools
- Willing to work in shifting time and public holiday
- Fluent in English and Zendesk System is plus point
- Able to handle large team (more than 10 member)
- Able to supervise & monitoring different task
- Problem solving and team player
- Willing to full WFO in Haji Nawi, South Jakarta.
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