Customer Service Leader

1 week ago


Jakarta, Jakarta, Indonesia PT Horizon Internusa Persada Full time

Job Descriptions :

  • Monitoring daily task team Agent Customer Service
  • Managing staff performance, including conducting perfomance evaluations and providing feedback and coaching
  • Monitoring daily customer service activity and identify opportunities for improvement and resolve problems in customer service
  • Provide reporting and analytical information (especially case) to Manager

Requirements :

  • Minimum Bachelor Degree (S1) from any major
  • Familiar with Customer Service KPI
  • Excellent communication skills in both written and spoken
  • Familiar with call center software and analytics tools
  • Willing to work in shifting time and public holiday
  • Fluent in English and Zendesk System is plus point
  • Able to handle large team (more than 10 member)
  • Able to supervise & monitoring different task
  • Problem solving and team player
  • Willing to full WFO in Haji Nawi, South Jakarta.


  • Jakarta, Jakarta, Indonesia Teleperformance Full time

    OverviewAs a team leader, your main task will be leading a team of customer service agents for an international project, handling customer issues and inquiries from multi-LOB such as e-mails, chats, and also calls. Your goal is to support and guide your team in delivering exceptional customer service experience and maintain the customer satisfaction index...

  • Customer Service

    2 days ago


    Jakarta, Jakarta, Indonesia Everlash Full time

    What we are looking for:Minimum education from SMA/SMK or Diploma or Bachelor degree from any diciplinesFresh Graduate Fresh graduate welcome to applyService oriented personalityHas worked in similar setting (beauty salon, hotel, hospitality, medical clinic, etc)Attractive and representable as customer serviceCall center applicants are welcomed.Technology...


  • Jakarta, Jakarta, Indonesia Karofi Global Full time

    Location:Green Garden Residence No.6 Blok B12, Kedoya Utara, Kec. Kb. Jesuk, Kota, Jakarta BaratAbout usKarofi, a member of Tecomen Group (est. 2006), is Vietnam's No.1 water purifier brand, specializing in advanced household solutions such as water purifiers, air purifiers, and hot & cold dispensers.With a 36,000 m² manufacturing hub producing over 2...

  • Customer Service

    2 days ago


    Jakarta, Jakarta, Indonesia PepsiCo Full time

    OverviewThe CS and Co-Manufacturing Manager role leads end-to-end customer service and co-manufacturing operations for Quaker and GMD, ensuring product availability, on-time delivery, and high service levels. It drives process improvements, manages production, sourcing, logistics, and compliance, while collaborating on integrated planning and maintaining...

  • Customer Service

    2 days ago


    Jakarta, Jakarta, Indonesia PepsiCo Full time

    OverviewTheCS and Co-Manufacturing Managerrole leads end-to-end customer service and co-manufacturing operations for Quaker and GMD, ensuring product availability, on-time delivery, and high service levels. It drives process improvements, manages production, sourcing, logistics, and compliance, while collaborating on integrated planning and maintaining...


  • Jakarta, Jakarta, Indonesia Job Posting Indonesia Full time

    Are you passionate about delivering exceptional customer experience? Do you thrive in leading high-performing teams and driving continuous improvement? This is your chance to join a global industry leader and shape the future of customer service in the apparel and footwear manufacturing ecosystem.Key Responsibilities:Build, lead, and inspire a world-class...


  • Jakarta, Jakarta, Indonesia TP Full time

    Teleperformance Thailand is seeking enthusiasticIndonesian-speaking professionalsto join our dynamic Customer Service team What You'll Do• Deliver world-class customer support• Manage inquiries with professionalism• Ensure smooth and positive service experiencesWorking Hours: 8:00 AM – 5:00 PM (Monday–Saturday, 5-day rotation)Salary: Up to ...


  • Jakarta, Jakarta, Indonesia Private Advertiser Full time

    Job ResponsibilitiesLead and manage a team of Customer Service Representatives to achieve performance targets and deliver exceptional service.Monitor and analyze team performance, providing coaching and feedback to ensure continuous improvement.Oversee daily operations across multiple service channels (voice, email, chat); prior experience handling all...

  • Customer Service

    17 hours ago


    Jakarta, Jakarta, Indonesia byOrange Full time

    Position: Customer Service – Automotive Showroom (MOI, Kelapa Gading)What You'll Do:Be the first point of contact, greeting customers with a warm smile and professional serviceShare key information about our showroom, vehicle models, and after-sales servicesConnect customers with our Sales team for in-depth consultations, pricing, and promotionsAssist...

  • Customer Services

    17 hours ago


    Jakarta, Jakarta, Indonesia Ajaib Full time

    As a Customer Services at Ajaib, you will play a crucial role in ensuring the highest level of customer satisfaction. You will be responsible for handling customer inquiries, resolving issues, and providing excellent service to our users. Join us in shaping the future of financial technology as we make stock trading accessible to millennialsLife at AjaibAt...