Customer Service Support Manager

4 days ago


Jakarta, Jakarta, Indonesia Job Posting Indonesia Full time

Are you passionate about delivering exceptional customer experience? Do you thrive in leading high-performing teams and driving continuous improvement? This is your chance to join a global industry leader and shape the future of customer service in the apparel and footwear manufacturing ecosystem.

Key Responsibilities:

  • Build, lead, and inspire a world-class Customer Service Team.
  • Develop and implement KPIs aligned with global customer service goals.
  • Drive people development, coaching and empowering team members to excel.
  • Build and maintain strong, long-term customer relationships.
  • Champion best practices, operational excellence, and a culture of service innovation.
  • Consult internal teams and even big customers to identify areas of improvement to further improve quality of service, efficiency and effectiveness
  • Implement the established global vision and strategies of customer service function and co-develop, define, communicate and implement new and existing customer service policies, procedures and best practices

Qualifications:

  • Bachelor's degree in a relevant field.
  • 7+ years in a similar role, or 3+ years of experience in a business environment such as Manufacturing, Textile, or Footwear
  • Extensive experience managing operational customer service teams.
  • Strong strategic and customer-centric mindset with deep understanding of market dynamics.
  • Proven ability to motivate, influence, and communicate at all organizational levels.
  • Forward-thinking, with a visionary approach to future customer service evolution.
  • Fluent in English and Bahasa Indonesia


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