SPA Supervisor/Trainer

5 days ago

Kabupaten Badung, Bali, Indonesia Nirvana Life Bali Full time $200,000 - $600,000 per year

About the Role:

The Spa Supervisor/Trainer is responsible for overseeing daily spa operations, ensuring consistent service quality, and providing ongoing training to all spa therapists. This role requires strong leadership, technical spa expertise, and a high commitment to guest satisfaction and brand standards. You will act as a bridge between management and the spa team, ensuring exceptional guest experiences, operational efficiency, and continuous staff development.

Key Responsibilities:

Spa Operations Supervision
  • Oversee daily spa operations to ensure smooth and efficient service flow.
  • Manage therapist schedules and ensure adequate staffing levels.
  • Ensure cleanliness, organization, and readiness of all spa areas at all times.
  • Monitor product usage, inventory levels, and handle ordering as needed

Guest Experience Management

  • Welcome guests and ensure they receive exceptional service.
  • Handle guest inquiries, requests, and complaints professionally.
  • Ensure all therapists consistently follow service standards and SOPs.
Training & Staff Development
  • Conduct technical training, including massage techniques and body treatments.
  • Provide training on soft skills: communication, hospitality, grooming, and service excellence.
  • Perform regular skill assessments and provide coaching for improvement.
  • Develop new training materials according to operational needs and current industry trends.
Quality Control & Standard Enforcement
  • Conduct regular service quality audits to ensure SOP compliance.
  • Ensure every treatment is performed according to brand standards and product guidelines.
  • Perform treatment demonstrations and role-plays to maintain consistent techniques.
Administration & Reporting
  • Prepare daily operational reports, including treatment occupancy, guest feedback, and staff performance.
  • Manage attendance, discipline, and performance reviews of the spa team.
  • Provide recommendations for operational improvements and training needs.
Leadership & Coordination
  • Motivate, guide, and support the spa team to achieve high performance.
  • Serve as a role model for professionalism, work ethics, and service excellence.
  • Coordinate with management, housekeeping, and front office to ensure seamless operations.

Requirements:

  • Minimum 1–2 years of experience as a Spa Therapist in a spa, hotel, or wellness center.
  • Certified in massage therapy and/or beauty therapy (e.g., reflexology, Swedish, Balinese, aromatherapy, etc.).
  • Good understanding of human anatomy, body systems, and skincare.
  • Familiar with spa hygiene protocols and sanitation standards.
  • Ability to work flexible hours, including weekends and holidays.
  • Basic English communication skills (other languages are a plus, depending on guest profile).

Personal Attributes:

  • Calm, warm, and professional demeanor.
  • Excellent interpersonal and communication skills.
  • High attention to detail and cleanliness.
  • Physically fit and able to perform treatments for extended periods.
  • Passionate about wellness and guest service.
  • Discreet, respectful, and trustworthy.

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