Technical Service Manager

4 days ago

Jakarta, Jakarta, Indonesia PT SMART CHILLERS SYSTEMS Full time

We are looking for an experienced Technical Service Manager to support our operations Manager in overseeing nationwide HVAC technical service activities and ensuring high-quality delivery to our clients.

Location:

South Jakarta (Head Office)

Approx. 75% office-based, 25% site visits across Indonesia


Key Responsibilities

  • Lead, coach, and manage teams of HVAC Technicians
  • Plan and supervise preventive & corrective maintenance activities for but not limited to Chillers, Cooling Towers, Pumps, AHUs, and related mechanical equipment
  • Provide strong technical expertise and troubleshooting guidance for HVAC systems
  • Build and maintain relationships with vendors, subcontractors, and service partners
  • Develop and implement procedures, policies, and best practices for service operations
  • Provide technical support to users and customers when escalations occur
  • Review, validate, and finalize service reports before submission to clients
  • Ensure all documentation is complete, accurate, and signed by the relevant parties
  • Consistently deliver internal "Management Expectations" across all operational areas
  • Take ownership of service team performance, ensuring all SLAs and KPIs are achieved
  • Provide administrative support and assist with project-related tasks when required
  • Maintain high availability and responsiveness to support field teams remotely
  • Maintain direct communication with clients, including daily operational coordination, issue escalation, and service follow-up
  • Act as the main point of contact for client operations teams to ensure smooth service delivery and strong customer satisfaction

Education, Skills & Qualifications

  • Fluent Business English (mandatory)
  • Bachelor's degree in Mechanical or Industrial Engineering (mandatory)
  • Minimum 5 years of relevant experience, including 3 years in a supervisory/managerial technical service role with proven performance improvement achievements
  • Strong leadership, communication, and people management skills
  • Ability to manage multiple teams, tasks, and projects simultaneously
  • Strong analytical and problem-solving capability
  • Excellent verbal, written, and presentation skills
  • High attention to detail and service quality
  • Proficient in Microsoft Word, Excel, and PowerPoint

Knowledge of Data Centers and advanced HVAC Chiller systems is a strong advantage

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