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Technical Service Manager

3 days ago

Jakarta, Jakarta, Indonesia PT Sokonindo Automobile Full time
Key Responsibilities
Technical Support & Field Operations
  • Lead and manage technical support activities for all authorized dealers nationwide.
  • Provide technical guidance and problem resolution for complex vehicle issues in the field.
  • Monitor and analyze major technical cases and ensure proper corrective actions are implemented.
  • Support dealer service teams through technical visits, audits, and case follow-ups.
  • Ensure correct implementation of repair procedures and diagnostic processes.
Quality Improvement & Product Feedback
  • Collect, analyze, and report technical field concerns to the principal / OEM.
  • Coordinate root cause analysis and countermeasure implementation with related departments.
  • Support product quality improvement initiatives based on field data and customer feedback.
  • Monitor warranty claims trends and identify potential quality issues.
Dealer Development & Technical Training
  • Develop dealer technical capability through training programs and skill development activities.
  • Evaluate dealer technical performance and ensure compliance with service standards.
  • Support certification programs for technicians and service advisors.
  • Ensure publication and distribution of technical bulletins, service manuals, and updates.
Warranty & Technical Compliance
  • Ensure warranty processes comply with principal policies and guidelines.
  • Control and evaluate warranty claim accuracy and prevent misuse or fraud.
  • Manage technical policy communication related to warranty conditions and service standards.
Reporting & Coordination
  • Prepare technical reports, KPI analysis, and performance dashboards.
  • Coordinate with Quality, Aftersales, Parts, and Training departments.
  • Act as technical representative in meetings with the principal / OEM.
Qualifications
  • Bachelor's degree in Automotive Engineering, Mechanical Engineering, or related discipline.
  • Minimum 7–10 years of experience in technical service management within ATPM environment.
  • Strong knowledge of automotive systems, diagnostics, and repair technology.
  • Proven experience in handling dealer networks.
  • Fluent in English (spoken and written).
  • Willing to travel for dealer support and technical audits.