IT Service Coordinator
7 days ago
JOB DESCRIPTION
- Berperan sebagai bagian dari IT Service Management (ITSM) dalam mengoordinasikan dan mengelola layanan proyek yang berjalan.
- Memastikan layanan yang diberikan sesuai dengan kesepakatan dan ruang lingkup proyek.
- Menjaga pencapaian Service Level Agreement (SLA) agar tetap sesuai dengan standar yang ditetapkan.
- Mengelola sumber daya tim serta melakukan evaluasi kinerja (performance review).
- Melakukan analisis masalah, koordinasi, dan eskalasi isu, serta menjalankan fungsi ITSM dalam operasional layanan.
- Melakukan coaching, mentoring, analisis beban kerja, dan pengembangan kompetensi tim.
- Menyusun dan menyajikan laporan pencapaian SLA secara berkala.
KUALIFIKASI:
- Pendidikan minimal D3/S1 dari jurusan Informatika, Sistem Informasi, Ilmu Komputer, atau bidang terkait.
- Pengalaman minimal 3 tahun sebagai IT Service Desk atau Technical Support.
- Terbiasa melakukan koordinasi, eskalasi, serta analisis Incident, Problem, dan Change Management.
- Memiliki kemampuan komunikasi dan presentasi yang baik.
- Berorientasi pada pelayanan pelanggan (customer service oriented).
- Memahami konsep dan praktik IT Service Management (ITSM).
- Memiliki sertifikasi ITIL menjadi nilai tambah.
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