IT Service Coordinator

7 days ago


Jakarta, Jakarta, Indonesia PT. Berca Hardayaperkasa Full time

JOB DESCRIPTION

  • Berperan sebagai bagian dari IT Service Management (ITSM) dalam mengoordinasikan dan mengelola layanan proyek yang berjalan.
  • Memastikan layanan yang diberikan sesuai dengan kesepakatan dan ruang lingkup proyek.
  • Menjaga pencapaian Service Level Agreement (SLA) agar tetap sesuai dengan standar yang ditetapkan.
  • Mengelola sumber daya tim serta melakukan evaluasi kinerja (performance review).
  • Melakukan analisis masalah, koordinasi, dan eskalasi isu, serta menjalankan fungsi ITSM dalam operasional layanan.
  • Melakukan coaching, mentoring, analisis beban kerja, dan pengembangan kompetensi tim.
  • Menyusun dan menyajikan laporan pencapaian SLA secara berkala.

KUALIFIKASI:

  • Pendidikan minimal D3/S1 dari jurusan Informatika, Sistem Informasi, Ilmu Komputer, atau bidang terkait.
  • Pengalaman minimal 3 tahun sebagai IT Service Desk atau Technical Support.
  • Terbiasa melakukan koordinasi, eskalasi, serta analisis Incident, Problem, dan Change Management.
  • Memiliki kemampuan komunikasi dan presentasi yang baik.
  • Berorientasi pada pelayanan pelanggan (customer service oriented).
  • Memahami konsep dan praktik IT Service Management (ITSM).
  • Memiliki sertifikasi ITIL menjadi nilai tambah.

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