Service Sales Engineer

Gutor is a leading international manufacturer of UPS systems
for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 500 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor
is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

Industry

Manufacturing Industrial UPS.

We are looking for
Service Sales Engineer based in Jakarta, Indonesia
to make an impact

Location:
Jakarta, Indonesia

SUMMARY OF JOB

To provide after Sales Service which included the commissioning, preventive maintenance, corrective maintenance, on-site modification / Upgrading, Retrofit, Life Extension service, maintenance contract, digital service, spare parts sales, and solution to support customer need.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work closely with direct customer, regional new sales managers, service partners and order fulfilment to secure after sales business and track sales performance.
• Develop and maintain relationships with new and existing customers to identify the scope of work.
• Develop new sales opportunities, utilizes excellent products/solutions/services and customer knowledge.
• Interact with account manager, Inside Sales Engineer and Field service Operational Marketing. Increase the mix of Service Plans sales as a top priority.
• Responsible for on time customer information regarding preventive maintenance and parts replacement.
• Prepare technical and financial offers for all services in the region including customer service relate. Support and provided Leads to GUTOR new sales for system replacement / retrofit technical support.
• Develop account profiles and executes the sales plan.
• Apply market and account skills necessary for dealing with specific target audiences.
• Identify and contacts potential customers or prospects, either existing or new.
• Secure customer satisfaction overseeing all ongoing activities with the customer (orders, delivery..)
• Contract negotiation and project handover to order fulfillment.
• Ensure Partners have tools required to drive revenues
• Collect Partner results for report generation
• Process renewals both direct and through Partners
• Ensure correct information in CRM and database
• Work with Legal on special contract terms and TnC
• Educate customers on all SE/GUTOR products and services with special attention on Recurring and digital Offers
• Provide mentoring, coaching and guidance to other sales employees
• Coordinate and/or attends trade shows and marketing/sales seminars as needed

QUALIFICATIONS

• At least a Degree in Electrical/Electronic Engineering or equivalent
• Between years technical sales experience in the relevant field is required
• Proven success in prior sales roles
• Strong interpersonal communication and relationship building skills
• Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.
• Excellent verbal and written communication skills including C-level customers
• Thorough knowledge of GUTOR services offers throughout the Asset Management Life Cycle of the product.
• Proficient in Microsoft Office suite and ERP/CRM related tools, MS Excel, MS Access, SAP, Oracle, CRM.
• Excellent organizational skills.
• Willing to travel within Asia Pacific country and international for business purposes