IT Service Management

1 week ago

Jakarta, Jakarta, Indonesia PT. Alto Network Full time

COMPANY DESCRIPTION

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

DESIGNATION : IT Service Management

RESPONSIBILITIES

  1. Collaborates with product owners, developers, testers, and other stakeholders to define release scope, timelines, and objectives.

  2. Managing ticketing for service request, incident, change, and jira ticket

  3. Creates and maintains a release calendar, scheduling releases and coordinating with other teams to avoid conflicts and ensure optimal timing.

  4. Identifies and allocates resources (personnel, tools, infrastructure) required for the release process.

  5. Identifies and manages dependencies between different components or systems involved in the release.

  6. Identifies potential risks associated with the release and develops mitigation strategies to minimize their impact.

  7. Colecting pos implementation report.

  8. Oversees the execution of the release plan, ensuring all tasks are completed on time and according to established procedures.

  9. Coordinates with deployment teams to deploy the software or hardware to the target environments.

  10. Periodic performance report related to organization SLA (incident, problem, service request, deployment, system uptime, etc)

  11. Works closely with various teams, including development, testing, operations, and support, to ensure a smooth and coordinated release process.

  12. Conducts post-release reviews.

  13. Process Improvement.

  14. Developing Policies and Procedures.

  15. Coordinate Operational Execelence project for internal unit.

  16. Suppport Audit (internal audit, PCI DSS, audit BI)

  17. Managing internal strategic initiative project.

QUALIFICATIONS

Non-technical

  • Learning skills
  • Risk analysis
  • Reporting and emergency response planning
  • Strong relationship management
  • Excellent communication and interpersonal skills
  • Strong motivational and empowerment skills
  • Commitment and reliable
  • Outstanding organizational and leadership skills
  • Take initiative and remain calm under pressure

Technical

  • Collaboration Tools (Jira)
  • Ticketing Tools
  • Office Tools
  • Kibana

Experience & Education

  • Proven experience as IT Service Management or similar position (minimum 2 years)
  • Bachelor degree in Technology / Management

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