B2B Account Manager

2 days ago

Jakarta, Jakarta, Indonesia Monroe Consulting Group Full time

About the role

We are seeking a proactive
B2B Account Manager
to manage and grow key commercial relationships The role focuses on preserving long-term partnerships, unlocking commercial opportunities, and ensuring seamless coordination between clients and internal technical, production and supply-chain teams. Ideal candidates combine commercial acumen with product/technical appreciation for food ingredients and formulation needs.

Key responsibilities

  • Own relationships with assigned B2B clients, acting as their primary commercial contact.
  • Understand customers' product formulation, quality and supply needs; translate those into timely, practical solutions with internal technical and production teams.
  • Drive account growth through upsell/cross-sell of ingredient ranges, value-added services, and tailored formulations.
  • Negotiate commercial terms and manage contract renewals, pricing reviews and order terms while protecting margin and service levels.
  • Coordinate order fulfilment, backorders and logistics with operations and supply-chain teams to ensure on-time delivery and product quality.
  • Monitor account KPIs (sales, gross margin, on-time delivery, claims) and deliver regular performance reports and forecasts.
  • Capture market and competitor intelligence (new product trends, regulatory shifts, price movements) and feed insights into commercial strategy and product development.
  • Support technical / application trials and customer onboarding by liaising with R&D and QA where needed.
  • Maintain accurate pipeline and account notes in CRM.

Qualifications

  • 3–6 years
    experience in B2B account management, key account, or commercial roles.
  • Strong commercial negotiation, stakeholder management, and presentation skills.
  • Proven ability to manage multiple accounts, forecast reliably, and deliver against revenue targets.
  • Comfortable coordinating with technical teams (R&D/QA/Production) to deliver customer solutions.
  • Fluent in Bahasa Indonesia and English (spoken and written).

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