Account Manager/B2B Customer Success

2 weeks ago


Jakarta, Jakarta, Indonesia Sinergi Performa Cipta Full time

Tanggung Jawab Utama :

- Melakukan sesi pelatihan dan edukasi untuk admin perusahaan terkait penggunaan Business Portal.

- Mendampingi proses onboarding karyawan klien hingga akun mereka terhubung dengan profil perusahaan.

- Mengembangkan dan meningkatkan adopsi produk di seluruh layanan Business (transport, food, delivery, dll.).

- Memantau performa akun klien, tren penggunaan, dan tingkat kepuasan.

- Menyusun dan mempresentasikan laporan performa, termasuk Quarterly Business Review (QBR).

- Berkolaborasi dengan tim internal untuk memenuhi kebutuhan klien dan mengidentifikasi peluang pengembangan.

Kualifikasi yang Dibutuhkan :

- Lulusan S1 dari universitas ternama, semua jurusan.

- Pengalaman dalam B2B customer success, account manager, atau peran serupa menjadi nilai tambah.

- Kemampuan komunikasi dan presentasi yang baik untuk berbagai jenis audiens.

- Mampu menganalisis data (wajib menguasai Excel).

- Pemikiran kritis, problem solving yang kuat, serta mampu memahami kebutuhan klien.

- Pengalaman menangani klien multinasional di Asia Tenggara.

Job Type: Contract

Contract length: 12 months



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