Tour Officer

6 days ago

Bali, Indonesia Private Advertiser Full time 2,000,000 - 4,000,000 per year

Kualifikasi:

  1. Minimal pendidikan D3 Pariwisata, Perhotelan, atau bidang terkait; S1 lebih disukai.
  2. Pengalaman 1–2 tahun di bidang tour operations atau hospitality; fresh graduate dengan pengalaman magang relevan dipertimbangkan.
  3. Memiliki pemahaman dasar mengenai operasional tur, itinerary planning, supplier booking, dan dokumen perjalanan.
  4. Keterampilan organisasi, ketelitian tinggi, kemampuan multitasking, serta orientasi pada pelayanan pelanggan.
  5. Komunikatif, mampu bekerja di bawah tekanan, dan memiliki kemampuan koordinasi yang baik.
  6. Menguasai MS Office, sistem reservasi, dan alat komunikasi digital (email, WhatsApp, CRM dasar).
  7. Menguasai Bahasa Indonesia dan Bahasa Inggris (minimal intermediate); bahasa asing lain menjadi nilai tambah.
  8. Bersedia bekerja dengan jam fleksibel, termasuk akhir pekan atau di luar jam kerja reguler saat periode keberangkatan.
  9. Penempatan: Seluruh Indonesia

Tanggung Jawab:

  1. Mengatur dan memastikan seluruh booking suppliers, jadwal, dan dokumen tour lengkap sebelum keberangkatan.
  2. Menyusun itinerary, rooming list, manifests, dan tour documents secara akurat dan tepat waktu.
  3. Berkoordinasi dengan tour leader dan ground handler selama perjalanan untuk memastikan operasional berjalan lancar.
  4. Menangani perubahan mendadak, komplain pelanggan, serta memastikan penyelesaian masalah dengan cepat dan profesional.
  5. Memantau kualitas layanan suppliers dan melakukan evaluasi pasca-tour untuk continuous improvement.
  6. Mengelola pembayaran suppliers, laporan keuangan tour, serta dokumentasi administrasi dengan rapi dan akurat.
  7. Memberikan pelayanan pelanggan yang responsif dan menjaga komunikasi efektif sebelum, selama, dan setelah tour.

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