Business Collection Supervisor

4 days ago

Jakarta, Jakarta, Indonesia PT Progo Puncak Group Full time 900,000 - 1,200,000 per year

About the Role

We are Pinjamin, a subsidiary of KN Group – a licensed and fast-growing Finance Company in the P2P lending industry. We are seeking a Business Collection Supervisor who is driven, disciplined, and passionate about achieving collection targets through strong leadership and strategic execution.

As a Business Collection Supervisor, you will play a key role in managing and guiding our collection team, ensuring effective recovery strategies, compliance with internal policies, and continuous performance improvement.

Key Responsibilities
  • Supervise and monitor the daily performance of the collection and call center teams.
  • Drive achievement of collection and recovery targets for delinquent accounts.
  • Conduct regular training, coaching, and performance evaluations for team members.
  • Develop and implement effective collection strategies and process improvements.
  • Handle escalated cases and ensure proper resolution in line with company policies.
  • Coordinate with HR, Admin, and IT teams to ensure operational support for the collection department.
  • Generate and analyze collection performance reports, identifying trends and improvement areas.
  • Uphold professional ethics, discipline, and team motivation to maintain a positive work environment.
Qualifications
  • Bachelor's degree in any field (preferably in Business, Management, or Finance).
  • Minimum 3–5 years of experience in debt collection, call center, or recovery management, preferably in fintech /P2P lending/multifinance industries.
  • Strong leadership, communication, and problem-solving skills.
  • Familiar with collection metrics, recovery strategies, and team performance monitoring.
  • Able to work under pressure, goal-oriented, and proactive in achieving targets.
  • Good communication in Bahasa Indonesia and English.
What We Offer
  • Competitive salary and performance-based incentives.
  • Career growth opportunities in a fast-developing fintech company.
  • Supportive and collaborative team environment.
  • Exposure to digital collection tools and modern fintech systems.

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