Global Forwarding Agent

2 days ago

Jakarta, Jakarta, Indonesia C.H. Robinson Full time

We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers' primary contact responsible for managing and operating the shipment lifecycle of their global freight.  

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You'll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes.  You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

If this all sounds good, let's talk more about what you'll be working on.

Responsibilities:

Maintain Operational Excellence:

  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. 
  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
  • Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

  • Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
  • Build great relationships with customers, responding timely and following up on issue resolution
  • Provide reporting and documentation support to internal and external customers.
  • Participate in customer business reviews.
  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Required Qualifications:
  • Diploma degree or GED equivalent
  • Minimum of 2 year of Global Forwarding experience
Preferred Qualifications:
  • Values a diverse and inclusive work environment
  • Proficient in Microsoft Office Suite of programs
  • Excellent communication, prioritization, and multi-tasking skills
  • Proven track record of strong customer service skills, interacting with customers and being client focused
  • Excellent follow up with customers and the network
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
  • High level of attention to detail
  • Ability to work in a fast-paced and deadline-driven environment
  • Bachelor's degree

If this sounds like the job for you, let's talk We can't wait to hear from you

  • Global Forwarding Agent

    2 days ago

    Jakarta, Jakarta, Indonesia C.H. Robinson Full time

    We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers' primary contact responsible for managing and operating...

  • Freight Forwarding Operation

    4 days ago

    Jakarta, Jakarta, Indonesia PT Samsung SDS Global SCL Indonesia Full time

    About the role Join PT Samsung SDS Global SCL Indonesia, part of Samsung Group Global focusing in freight forwarding and logistics industry, as a Freight Forwarding Operation (PPJK Certified) professional. This full-time role is based in South Jakarta, Jakarta, and will be an integral part of our dynamic operations team.What you'll be doingManage the...

  • Sea Freight Forwarding

    2 weeks ago

    Jakarta, Jakarta, Indonesia Celerates Full time

    We're Hiring for a Sea Freight Forwarding (Operation) StaffEmployment Type:ContractLocation:South JakartaAbout the RoleCelerates is looking for a Sea Freight Forwarding (Operation) Staff who will play a key role in overseeing end-to-end shipping and freight forwarding operations, and will be assigned to our client based in South Jakarta. In this role, you...

  • Customer Service Global Account

    1 week ago

    Jakarta, Jakarta, Indonesia FIN Logistics Full time

    Company DescriptionFIN Logistics has been a leading local Indonesian logistics company since 1977, operating for over 45 years. Known for its strong commitment to service quality, the company has earned prestigious certifications such as Authorized Economic Operator (AEO), ISO 14001, ISO 45001, and ISO 9001. We offer a comprehensive range of logistics...

  • Operation SeaFreight Forwarding Export

    1 week ago

    Jakarta, Jakarta, Indonesia PT. RSL Logistics Indonesia Full time

    About the role We're seeking a highly motivated and experienced Operation SeaFreight Forwarding Export professional to join our fast-paced team at PT. RSL Logistics Indonesia. In this full-time role, you'll be responsible for overseeing the efficient and timely movement of cargo by sea, ensuring our customers' shipments are delivered on time and in perfect...

  • Data Scientists – Agentic System

    2 weeks ago

    Jakarta, Jakarta, Indonesia Ringkas Full time 10,000,000 - 30,000,000 per year

    About RingkasRingkas is on a mission to expand access to mortgage financing through innovative, technology-driven solutions. Founded by passionate leaders from Google, Amazon, and Dell—who have scaled product and digital businesses worldwide—Ringkas is backed by leading venture capital firms and prominent angel investors with deep FinTech experience in...

  • Sales Agents

    1 week ago

    Jakarta, Jakarta, Indonesia PARADYSE Full time

    We're Hiring: Sales Agents & Sales Manager (Lifestyle Property / Investment)Join one of Bali's fastest-growing lifestyle property platforms redefining access to villa and resort ownership.About the CompanyWe are a tech-enabled investment and hospitality brand helping global buyers invest in fully managed villas and apartments in Bali and beyond. Our model...

  • Customer Service Agent

    2 days ago

    Jakarta, Jakarta, Indonesia moody global limited Full time

    Company Descriptionmoody Global Limited is an international contact lens company that delivers high quality yet affordable prescription lenses worldwide. Official website: Customer Service RequirementsThis is a full-time remote job for an Customer Service Representative. Duties include: - Answering customer queries in emails.- Operating backend order...

  • Global Customer Care Agent

    4 hours ago

    Jakarta, Jakarta, Indonesia Love Bonito Full time

    About usLove, Bonito is Southeast Asia's leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we've since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.For the next decade, we are...

  • Freight Forwarding Operation Import

    1 week ago

    Jakarta, Jakarta, Indonesia PT Hwaseung Logistics Indonesia Full time

    Persyaratan :Minimal pengalaman 1-3 Tahun.Job Description :Booking Shipment to agent and Liner .Create document export - import.Monitoring shipment from depart until arrive.Checking document.Input inward/outward manifest.