Customer Service Global Account
1 day ago
Company Description
FIN Logistics has been a leading local Indonesian logistics company since 1977, operating for over 45 years. Known for its strong commitment to service quality, the company has earned prestigious certifications such as Authorized Economic Operator (AEO), ISO 14001, ISO 45001, and ISO 9001. We offer a comprehensive range of logistics services including Air Freight, Sea Freight, Customs Brokerage, Mover, Contract Logistics, and Domestic Distribution. Specializing in diverse industries like Healthcare & Pharmaceutical, Fashion, Automotive, and more, our goal is to establish long-term partnerships with customers, vendors, and regulators by consistently delivering excellent services.
Role Description
This is a full-time, on-site role located in Jakarta, Indonesia, for a Customer Service Global Account position. The responsibilities are:
- Respond to requests from customers and overseas agents via telephone, email, chat, or in person
- Build and maintain strong relationships with global clients to ensure satisfaction and loyalty
- Provide accurate information regarding products, services, promotions, or company policies
- Offer solutions that are in accordance with company policy or direct to relevant parties
- Make daily and weekly reports regarding activities and problems encountered for reporting to superiors
- Coordinate with other departments to ensure the best solution for customers
Qualifications
- Minimum education of D3 in the field of transportation, logistics, business, marketing, communication, international relations or related fields.
- Minimum 1 year experience in the freight forwarding field (Fresh Graduates are considered)
- Able and accustomed to using Microsoft Office
- Having a Service Excellence & Basic Cargo training certificate will be an added value
- Good in English
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