Store Manager

13 hours ago

Jakarta, Jakarta, Indonesia LINC HUB Full time

Key Responsibilities:

  • Sales Management & Customer Experience
  • Deliver an outstanding in-store customer experience in line with luxury brand standards.
  • Monitor and drive store performance to meet/exceed sales targets and KPIs (Sales Turnover, AUR, ATV, UPT, Customer Retention).
  • Analyze sales results and prepare weekly performance reports.
  • Implement clienteling strategies to build a loyal and high-value customer base.
  • Ensure visual merchandising and store presentation follow brand guidelines.
  • Lead daily briefings and align the team with company goals.
  • Staff Development
  • Lead, motivate, and coach the store team to achieve sales goals and service excellence.
  • Set and review individual/team performance goals.
  • Manage staff schedules to optimize coverage.
  • Support recruitment, onboarding, and training of new staff.
  • Conduct quarterly performance evaluations and regular training sessions.
  • Maintain grooming and presentation standards.
  • Store Operations & Administration
  • Oversee daily store operations, including opening/closing, cash handling, and deliveries.
  • Ensure stockrooms are organized and monitor inventory levels.
  • Conduct stock takes and ensure accuracy.
  • Maintain high standards of after-sales service.
  • Coordinate with the head office on operations, reporting, and support functions.

Candidate Requirements:

  • Education: Minimum Bachelor's Degree in any major.
  • Experience: Minimum 3–5 years in luxury retail management or high-end fashion or accessories stores, with experience in Sales/Business, Customer Engagement/Customer Service, and Store Operations roles.
  • Industry Expertise: Familiarity with KPIs and clienteling strategies in luxury retail.
  • Technical Skills: Strong leadership, sales management, and customer service orientation.
  • Professional Skills: Strong communication and interpersonal skills, problem-solving, and coordination skills.
  • Personal Qualities: Professional, detail-oriented, well-groomed, strong interpersonal and communication skills.
  • Language Skills: Basic English for communication.

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