Store Manager

4 days ago

Jakarta, Jakarta, Indonesia KOPIKINA INDONESIA Full time 900,000 - 1,200,000 per year

Key Responsibilities:

Operational Excellence

  • Ensure service standards are delivered across the entire customer journey (from parking to departure).
  • Conduct daily/periodic checks of store operations; identify and resolve operational issues promptly.
  • Enforce SOP compliance and drive process improvements when needed.

Team Management & People Development

  • Lead recruitment, onboarding, scheduling, and performance management for store staff.
  • Run hospitality training, role-plays, and on-site coaching for floor, kitchen, bar, security, and valet teams.
  • Foster a disciplined, collaborative, and customer-focused team culture.

Sales & Financial Performance

  • Achieve store sales targets through direct coaching, local promotions, and operational optimization.
  • Control Bar & Kitchen COGS; optimize portioning, inventory, and waste reduction.
  • Monitor basic P&L indicators, labor efficiency, and recommend cost-control actions.

Customer Experience & Quality Control

  • Handle escalated customer complaints professionally and conduct random product quality checks.
  • Collect customer feedback and perform competitor benchmarking to improve service and offerings.

Third-party & Stakeholder Coordination

  • Coordinate external partners (Chope, Grab/GoFood, valet, local community, authorities) to ensure smooth collaboration.
  • Communicate and roll out new policies and regulations across divisions.

Reporting & Continuous Improvement

  • Prepare daily/weekly/monthly reports: sales, KPIs, operational incidents, and SOP recommendations.
  • Regularly review and update SOPs to align with industry best practices and company policy.
  • Supervise peak-hour operations (e.g., Friday/Saturday nights) to maintain standards.

Qualifications:

  • Have relevant educational background in Hospitality or a related field.
  • Proven experience in store or outlet management within F&B (minimum 2–3 years; prior Store Manager or relevant experience preferred).
  • Strong leadership and people-management skills; experience leading large teams is an advantage.
  • Demonstrated ability to meet sales targets and manage costs (COGS, staffing).
  • Proficient in reading and interpreting sales reports, KPIs, and basic P&L.
  • Excellent communication and customer-handling skills.
  • Experience managing vendor/partner relationships and stakeholder coordination.
  • Solid knowledge of operational best practices (SOPs, hygiene, safety, and environmental compliance).
  • Organized, detail-oriented, and able to work under pressure during peak hours.
  • Flexible availability, including shifts, weekends, and peak periods.

*Only shortlisted candidates will be contacted

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