MS Client Service Desk Agent

1 week ago

Jakarta, Jakarta, Indonesia NTT Full time 10,000,000 - 20,000,000 per year

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

What you'll be doing

Key Responsibilities:

  • Provides an administrative support service to the Managed Services Client Service Desk team.
  • Provides entry level administrative tasks as required by the team.
  • May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
  • Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
  • Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
  • Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
  • Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
  • Performs any other related task as required.

Knowledge and Attributes:

  • Ambitious self-starter with ability to work under general direction.
  • Ability to use sound judgment to escalate an issue to a higher level.
  • Demonstrates ability to interact with a variety of stakeholders.
  • Demonstrates required integrity to ensure excellent client service and retention.
  • Good attention to detail and client focused.
  • Effective verbal and written communication skills.
  • Ability to work in 24X7 shift structure, based on a defined roster as required

Academic Qualifications and Certifications:

  • High School Certification

Required Experience:

  • Basic level years of experience
  • Basic experience level in the Technology Industry and Call Centre environment

Workplace type:

On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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