Front Desk Agent

5 days ago

Jakarta, Jakarta, Indonesia Pullman Hotels & Resorts Full time 15,000,000 - 25,000,000 per year

Company Description
In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.

Our luxury city hotel ideally situated within moments from the National Monument, Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Access to public transport and the capital's must-see sights are all at your doorstep. Strategically located in Central Jakarta, surrounded by the Central Business District and Jakarta's largest shopping malls, indulge in the exceptional comfort of our city hotel and embark on an unforgettable staycation journey.

Job Description
As a Front Desk Agent, you are the first point of contact for our guests. You are responsible for delivering outstanding service through warm greetings, efficient check-in/check-out procedures, and prompt assistance throughout the guest's stay. You play a critical role in creating a memorable guest experience that reflects the high standards of our hotel.

Key Responsibilities

  • Greet and welcome guests in a professional, friendly manner
  • Handle check-in and check-out procedures efficiently and accurately
  • Manage guest reservations, both walk-ins and pre-booked
  • Address guest inquiries, requests, and complaints promptly and effectively
  • Handle billing and payment transactions
  • Coordinate with Housekeeping, Concierge, and other departments to meet guest needs
  • Maintain knowledge of hotel products, services, and local attractions
  • Ensure the front desk area is clean, organized, and presentable at all times
  • Uphold confidentiality of guest information and hotel policies
  • Follow hotel standard operating procedures and brand standards

Qualifications
Qualifications:
Education & Experience

  • High school diploma or equivalent is mandatory; a diploma in Hospitality/Tourism is highly advantageous
  • Prior experience in customer service or hospitality roles is strongly preferred
  • Recent graduates with substantive internship experience in Front Office operations will be considered

Required Skills

  • Exceptional verbal and written communication skills are essential
  • Demonstrated strong interpersonal abilities and advanced problem-solving skills
  • Proven capacity to excel in fast-paced environments and efficiently manage multiple tasks
  • Proficiency in Microsoft Office suite and Property Management Systems (PMS), such as Opera or equivalent, is required
  • Impeccable professional appearance and consistently positive demeanor are crucial
  • Experience as a Night Auditor is highly valued

Candidates who do not meet all qualifications may not be considered for this position. The hotel reserves the right to verify all information provided by applicants.

Additional Information

Why Join Us?

  • Opportunity to be part of a leading international hospitality brand.
  • Career growth and development within Accor Hotels.
  • Dynamic and supportive work environment.

  • Front Desk Officer

    5 days ago

    Jakarta, Jakarta, Indonesia RGE Full time 2,500,000 - 5,000,000 per year

    We are looking for a Front Desk Officer to manage our front desk on a daily basis and to perform a variety of administrative, clerical tasks, and also guest relation (including serving / F&B). As a Front Desk Officer, you will be the first point of contact for our company. Our Front Desk Officer's duties include offering administrative support across the...

  • Front Desk Receptionist

    3 days ago

    Jakarta, Jakarta, Indonesia Kf Builders Full time 20,000,000 - 25,000,000 per year

    Front Desk Receptionist Job DescriptionJob Title: Front Desk ReceptionistReporting to: Office Manager / Administrative SupervisorWork Type: Full-time / Part-timePosition SummaryThe Front Desk Receptionist is responsible for the company's daily reception and administrative support work, serving as the company's first point of contact with the public. This...

  • Front Desk Officer

    5 days ago

    Jakarta, Jakarta, Indonesia PT Bio Tosca Estetika Full time 15,000,000 - 30,000,000 per year

    Working as a Front Desk Officer to support the Front Office team at TOSCA Aesthetic Clinic, you will perform a variety of administrative and office support activities to facilitate the efficient operation of TOSCA Aesthetic Clinic.Job Requirements include but are not limited to:Willing to be placed in Jakarta Selatan or Jakarta PusatCandidate must possess a...

  • Front Desk Admin

    16 hours ago

    Jakarta, Jakarta, Indonesia Patra Tomang Residence Full time 4,000,000 - 5,000,000 per year

    Lokasi di Tanjung Duren, Jakarta BaratTentang kami: Front Desk Admin / Resepsionis bertanggung jawab atas operasional harian di bagian front office termasuk Customer Service. Peran ini membutuhkan seseorang yang komunikatif, memiliki kemampuan mempersuasi, ramah, dan teliti.Deskripsi Pekerjaan:Menerima dan menangani proses check-in tamuMemberikan tur unit...

  • Front Desk Receptionist

    5 days ago

    Jakarta, Jakarta, Indonesia Rich Products Indonesia Full time 4,000,000 - 58,000,000 per year

    Rich Products Corporation is a Multi-National Corporation (MNC) with over 11,000 associates worldwide and is a leading supplier in the food service, in-store bakery, retail and industrial marketplaces. We specialise in the manufacturing of an extensive array of delicious products to satisfy the appetite of customers in more than 100 countries and six...

  • Hotel Neo Airport Jakarta

    5 days ago

    Jakarta, Jakarta, Indonesia LokerHotelier - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym Full time 15,000,000 - 25,000,000 per year

    Posted On: 26 November 2025Posted By: Admin Loker HotelierViews: 201Hotel Neo+ Airport Jakarta is hiringIf you're looking for some new challenges, this one's for youFront Desk AgentRequirementsMin. Diploma DegreeExperienced working in the hotel industryExperienced working as min. 1 yearGood communication skills?Fluent in English?Similar system ( Sentec PMS...

  • Front Office Manager

    5 days ago

    Jakarta, Jakarta, Indonesia Careers at Marriott Full time 18,000,000 - 25,000,000 per year

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...

  • Desk Collection Manager

    3 days ago

    Jakarta, Jakarta, Indonesia Private Advertiser Full time

    Desk Collection Agency ManagerJob Description :Manage billing, increase billing rate and reduce lossesHelp minimize fraud cases and analyze market changesEstablish manpower plans, implement collection management and coordinate with Credit Analyst, Customer Service, and IT departments.Coordination with billing vendorsDevelop KPI and desk collection division...

  • Duty Manager Front Office

    3 days ago

    Jakarta, Jakarta, Indonesia Veranda Hotels & Residences Full time 6,000,000 - 8,000,000 per year

    Job Descriptions:Overseeing the daily operations of the front deskManaging, training, scheduling work hours, and assigning duties front desk staffEnsure that guests receive exceptional customer service and resolve any issues or complaintsPrepare a proper list after gathering the arrival and check-in information of all the guests.Maintaining accurate records...

  • Front Office Agent

    5 days ago

    Jakarta, Jakarta, Indonesia Careers at Marriott Full time 20,000,000 - 50,000,000 per year

    POSITION SUMMARY Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem....