Global Services Delivery Manager

5 days ago

Jakarta, Jakarta, Indonesia OttoDigital Group Full time $40,000 - $80,000 per year


Responsibilities:

  • Manage and lead a team of service desk professionals, including performance management, coaching, and training.
  • Oversee the delivery of IT support services to internal users and external clients, ensuring high levels of customer satisfaction.
  • Develop and implement service desk processes and procedures to optimize efficiency and customer service.
  • Monitor service desk metrics, analyze trends, and implement improvements to achieve service level targets.
  • Act as a point of escalation for complex or high-priority incidents, ensuring timely resolution and effective communication with stakeholders.
  • Collaborate with other IT teams to identify and resolve IT infrastructure and application-related issues.
  • Proactively identify opportunities for service improvement and drive the implementation of service desk best practices.
  • Ensure compliance with IT policies, standards, and procedures.
  • Manage vendor relationships and contracts related to IT service desk support.
  • The Service Desk operates 24 hours, 7 days a week; you will be responsible for coordinating the resourcing of the service desk and managing call-outs.

Requirements :

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of experience in IT service desk management or related roles.
  • You will have a software development background, preferably with exposure to Flutter, Java, SpringBoot, and PostGreSQL, and be familiar with troubleshooting software-related issues.
  • Must have Cloud Services experience (Google Cloud, MS Azure, AWS), including Kubernetes, Helm, and other cloud deployment technologies.
  • Must have exposure to front-end application development (Flutter).
  • Must have exposure to backend development (Java, GoLang, Spring Boot).
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Proven experience in implementing and improving service desk processes and procedures.
  • Excellent interpersonal and communication skills, building relationships and collaborating effectively with stakeholders at all levels.
  • Strong problem-solving and decision-making skills.
  • Experience with IT service management frameworks, such as ITIL.
  • Knowledge of IT infrastructure technologies, including networks, servers, and desktop systems.
  • Experience with service desk tools and incident management systems.
  • ITIL certification is desirable.


Working Place:

Jakarta, Indonesia

  • Service Delivery Manager

    5 days ago

    Jakarta, Jakarta, Indonesia Circles Full time 120,000,000 - 240,000,000 per year

    Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.Today, Circles partners with leading telco operators across multiple countries...

  • IT Service Delivery

    5 days ago

    Jakarta, Jakarta, Indonesia AXA Full time 15,000,000 - 300,000,000 per year

    At AXA, we support millions of people around the world by protecting them, their families, belongings, assets, businesses and their future. Present in 64 countries, AXA's 166,000 employees and exclusive distributors provide their expertise in support of 103 million customers through four core business activities\: Property & Casualty Insurance; Life &...

  • IT Service Delivery

    1 day ago

    Jakarta, Jakarta, Indonesia AXA Full time $50,000 - $150,000 per year

    - Good communication skills both verbal and writing with the ability to discuss issues with users. - Good Project Management skill - Knowledge in IT network/infrastructure is an advantage - Good teamwork and adaptability with others - Experience IT operation and service delivery or PM - With 3 – 4 years of experience • Dynamic working environment •...

  • Client Delivery Manager

    5 days ago

    Jakarta, Jakarta, Indonesia NTT Full time 120,000,000 - 240,000,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Managed...

  • Client Delivery Manager

    5 days ago

    Jakarta, Jakarta, Indonesia NTT Full time 15,000,000 - 25,000,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Senior...

  • Global Account Manager

    1 day ago

    Jakarta, Jakarta, Indonesia Labor Solutions Full time $60,000 - $80,000 per year

    About Us:Foundedin 2013, Labor Solutions, a social enterprise, leverages technology to engage and educate workers. We provide consumer brands with big data about human rights risks by equipping suppliers (factories) with human resources tech tools to educate, connect and engage workers.  WOVO, our flagship product, is one app for workers (to...

  • Senior Associate Managed Services Client Delivery Specialist

    5 days ago

    Jakarta, Jakarta, Indonesia NTT Full time 15,000,000 - 25,000,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Senior...

  • Senior Associate Managed Services Client Delivery Specialist

    3 days ago

    Jakarta, Jakarta, Indonesia NTT DATA Full time 120,000,000 - 240,000,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior...

  • Senior Associate Managed Services Client Delivery Specialist

    3 days ago

    Jakarta, Jakarta, Indonesia NTT DATA, Inc. Full time 50,000,000 - 100,000,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior...

  • Client Delivery Manager

    5 days ago

    Jakarta, Jakarta, Indonesia NTT Full time 50,000,000 - 150,000,000 per year

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...