Partnership & Reseller Coordinator
5 days ago
Divisi: Sales & Partnership
Laporan Kepada: Head of Sales / Direktur Operasional
Tugas Utama
- Manajemen Hubungan Reseller
• Menjadi penghubung utama antara perusahaan dan reseller.
• Menangani pertanyaan, keluhan, dan kendala reseller dengan cepat & solutif.
• Menjaga kepuasan dan loyalitas reseller.
- Monitoring & Evaluasi Reseller
• Memantau performa penjualan tiap reseller di semua marketplace.
• Membuat analisis bulanan tentang reseller aktif, produktif, dan non-aktif.
• Memberikan feedback dan rekomendasi perbaikan.
- Program & Aktivasi Reseller
• Membuat program promosi khusus reseller (reward, komisi tambahan, kompetisi penjualan).
• Mengembangkan materi pelatihan/edukasi reseller (modul penjualan, konten promosi, strategi marketplace).
• Menyusun strategi perekrutan reseller baru.
- Kolaborasi Internal
• Berkoordinasi dengan tim marketing untuk menyiapkan materi promo khusus reseller.
• Bekerja sama dengan tim operasional untuk memastikan kelancaran distribusi produk.
• Memberikan insight kepada manajemen tentang kebutuhan reseller.
- Laporan & Administrasi
• Membuat laporan harian/ mingguan/ bulanan mengenai performa reseller.
• Melaporkan tren penjualan, kendala, dan peluang pertumbuhan reseller.
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Kompetensi yang Dibutuhkan
• Komunikasi interpersonal yang sangat baik.
• Memahami sistem marketplace (Shopee, Tokopedia, Lazada, TikTok).
• Kemampuan problem solving dan negosiasi.
• Memiliki pengalaman di bidang channel sales, community management, atau partnership lebih disukai.
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