Wordpress Support and Hosting Specialist

1 week ago

Bali, Indonesia hosting Full time

Company Description

offers website support and maintenance, focusing on WordPress support. Customers come to us with a variety of issues, which can often be simple, but sometimes they range from simple to highly complex technical challenges. We handle a lot of one-time fixes (malware cleanups, theme upgrades, speed optimizations), but we also do ongoing maintenance (which includes regular updates but also tweaks and ongoing changes).

Responsibilities:

Client Onboarding and Site Migration

  • Perform seamless onboarding of new clients through a task/email system, ensuring clear communication and efficient management of the transition process.
  • Responsible for the creation of staging/testing websites

Comprehensive Site Audit and Maintenance

  • Conduct thorough site audits, updating the site comprehensively, primarily within the staging environment as needed to ensure stability and performance.
  • Perform site optimization tasks, including but not limited to, implementing caching solutions, image compression techniques, and installing and configuring security plugins to enhance site functionality and security.

Ongoing Site Monitoring

  • Regularly check the site's monitoring system and respond promptly to any alerts or issues that arise, ensuring optimal site performance and health.

Proactive Site Updates

  • Regularly perform updates to websites, including WP core, themes, and plugins, to ensure the site remains secure and functional at all times.

Customer Interaction and Support

  • Engage with clients via our task/email system for onboarding and ongoing support, requiring strong written communication skills along with a customer-centric approach.
Requirements
  • Robust understanding of WordPress, including site migration, staging environments, and website optimization techniques.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with website security best practices and experience in handling updates.
  • Excellent communication skills, adept at using task/email systems for client interaction, and prepared to handle client interactions through chats and phone calls.
  • Basic hosting experience is a must, but candidates who possess extensive hosting experience, including SSH skills, will be strongly preferred.

Our office is located in Bali, and physical presence is required.

Benefits
  • Be part of a global tech company in an exciting growth phase.
  • Work alongside passionate people who value impact and accountability.
  • Shape how our global people experience is built — from Bali outward.
  • Enjoy a culture that values openness, trust, and continuous improvement.

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