Head Host

Organization- Alila Seminyak
Summary
As Head Host (Duty Manager), the main purpose of this role is to be the "back bone" / support mechanism of rooms operations facilitating communication / coordination between Housekeeping, Engineering, Communications and Host Operations. Responsible for planning, implementation, checking the product maintenance / enhancement process for rooms, grounds and all equipment on a daily basis to ensure the visible quality of the property for all guests. Ensures that guest service standards are assessed, trained and constantly developed to maintain consistent levels of excellent guest service throughout the operation.

• Fully knowledgeable of the front office computer system, is responsible to ensuring its proper usage and maximization to reach efficient and consistent quality service.
• Attract potential costumer by answering any product and service question and suggesting information about our product and services.
• Responsible for ensuring implementation of the hotel vision in the department and implementation of the regular assessments, checklists, training and communication.
• Ensure that all policies, procedures and rules, set by the management are adhered to by Team Members in Front Office at all times.
• Ensure that all employees in his/her division have a proper job description and work objectives.
• Ensure to respect all personnel procedures in terms of discipline, assessment, objectives and training.
• Participate and ensure EarthCheck compliant measures are practiced.
• Create Core Procedures to achieve Core Standards that are set by the hotel for implementation and ensure all staff are trained.
• Sees to it that the resort's house rules and regulations are adhered to at all times and if, necessary, sees to it that commendations and disciplinary action notices are issued following established resort policies.
• Responsible of the professional skills of all his/her employees.
• Ensure at all times professional and co-operative relationship with all other department heads, Room Division Manager and more generally all employees within the resort.
• Attends daily briefings and weekly meetings as required.
• Maintains a high commercial and professional attitude at all times and train his staff to do likewise.
• Ensure to maintain a good relationship with all other department heads and with all employees of the Resort and partners of the Resort.
• Co-operates with all department heads for Front Office related requests of the different departments of the resort.
• Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
• To ensure the understanding and application of the ART of crafting memorable interactions by Acknowledging guest in building rapport, responding with empathy and Thank guest to leave great last impression

Qualifications
The successful candidate will meet the following criteria:

• Strong leadership and communication skills.
• Excellent problem-solving abilities.
• Relevant experience in luxury hotels.
• Knowledge of hotel operations and industry trends.
• Ability to work flexible hours, including nights and weekends.
• Confident and enjoys the challenge of delivering consistent standards of service.
• Fluent in English (spoken and written)