CCTV Technical Support Specialist

7 days ago

Batam Riau Islands, Indonesia Inqui Solutions Pte. Ltd. Full time $30,000 - $50,000 per year

CCTV Technical Support Specialist based in Indonesia

Bergen Security Pte Ltd & Inqui Solutions

Note: Only English-written resumes that indicate your current city/state of residence will be considered.

Join Our Team as a Technical Support Engineer for CCTV Solutions

We are an established Singapore-based provider of advanced surveillance systems, operating since 2008. We seek an experienced technical professional to deliver expert support, troubleshooting, and guidance on CCTV installations and video management platforms.

What You'll Do:

  • Be the go-to expert for customers, helping them configure and optimize CCTV hardware, VMS software, and surveillance setups.
  • Leverage your knowledge of leading VMS platforms like Genetec, AXIS, Milestone, and Hikvision to provide first-line and second-line technical support.
  • Solve technical challenges—from diagnosing hardware failures to networking issues—with confidence and precision.
  • Play a vital role in enhancing our support resources by creating knowledge base articles, FAQs, and manuals.

Why You Should Apply:

  • Global Impact: Contribute to projects that improve security worldwide by leveraging the latest surveillance technologies and best practices.
  • Growth Opportunities: Expand your expertise in cutting-edge CCTV systems,
  • Supportive Environment: Be part of a company that values your insights, encourages innovation, and fosters professional growth.

Who We're Looking For:

A technical support professional with:

  • Strong knowledge of VMS platforms (e.g., AXIS, Milestone, Genetec).
  • Expertise in IP/network cameras, DVR/NVR setups, and security protocols.
  • Excellent troubleshooting and problem-solving skills.
  • A customer-first mindset and a desire to deliver exceptional support.

Qualifications and Skills:

  • Prior experience in security systems (e.g., AXIS, Genetec, Milestone, Avigilion, Lenel, Gallagher, Hikvision) is preferred.
  • At least a Diploma/Engineering Degree in Electrical/Electronics/Telecommunications or a related field.
  • Strong proficiency in both written and spoken English is an advantage.
  • Proficiency in operating surveillance equipment, including cameras, NVRs, and VMS software.
  • Knowledge of video analytics and data mining techniques.
  • Strong computer skills, including proficiency in Microsoft Office Suite.
  • Demonstrated discipline in Electrical, Electronic, and IT practices.
  • Excellent customer service skills, with the ability to manage client expectations and deliver superior service.

  • Soft Skills:

  • Strong attention to detail and observational skills.

  • Ability to work independently and as part of a team (this is a remote role).
  • Excellent problem-solving and decision-making skills.
  • Effective communication skills, both written and verbal.

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